Problem Determination and Service Guide - Public Support Login ...

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Services and Support Warranty The Unisys service warranty provides hardware support and software media replacement. To ensure proper levels of support, customers should review the service warranty, which provides coverage on a next-business-day basis. This coverage is offered 8:00 a.m. to 5:00 p.m., Monday through Friday. Coverage includes only those hardware services that are essential in providing basic reactive support. Unisys warrants the software media against defects for 90 days. Services Overview Unisys offers a range of technical support and maintenance services so that customers can select the appropriate support for their systems. In addition, Unisys offers the global support that customers need to greatly minimize downtime and provide for reliable performance for business-critical Unisys system software, applications, and hardware. The following add-on services are available: • Same-business-day support and extended hours of coverage for hardware • Software support for applications and operating system software • Patch updates and management services • Remote system health check services • Support account manager Contact a Unisys sale representative to obtain information about additional support services. Service Tasks and Responsibilities The following table provides an outline of the service tasks, responsibilities, and billable services for the ES7000 Model 7600R G2. Service Task Responsibility Billable Service Initial system hardware installation Initial system and operating system configuration User Installation charges apply if a customer wants Unisys to install a customer-installable system package. User Optional charge applies if Unisys performs the service. Various offerings are recommended and available. Hardware upgrade Unisys Installation service charge is typically part of an upgrade style. A–2 3850 7281–000
Service Task Responsibility Billable Service Platform firmware User Upgrade service is offered by Unisys. Partition operating system and applicable drivers Unisys Support Center support Hardware Maintenance User Upgrade service is offered by Unisys. Unisys Requires a support contract or time and material billing. There are two types of replaceable units on the ES7000 Model 7600R G2: • Customer-replaceable units (CRUs). A CRU is replaced by the customer. • Field-replaceable units (FRUs). A FRU is replaced by Unisys. See the Problem Determination and Service Guide for a list of the CRUs and FRUs. Unisys has two levels of service plans, one in which the client replaces the CRU, and one in which Unisys replaces both CRUs and FRUs. If Unisys determines that your issue can be addressed by shipping a replacement part to you for installation in your system (a “Customer Replaceable Unit” or CRU), Unisys will ship a replacement part to your site (“replacement CRU”). Unisys will use commercially reasonable efforts to send a replacement CRU consistent with the response time set forth in your maintenance agreement. The client is responsible for ensuring that the malfunctioning part being replaced (“malfunctioning hardware”) is returned to Unisys (or the vendor) in accordance with all Unisys shipping or courier instructions. You agree to pay the published list price of any replacement CRU in the event that you fail to return the corresponding malfunctioning hardware. Replacement CRUs will be of new or like-new quality. Replacement CRUs assume the warranty status of the system into which they are installed, or 90 days, whichever is longer. Web Resources Visit the following Web sites for information about your system. Unisys eCommunity (ecommunity.unisys.com) Services and Support The eCommunity is an interactive electronic forum. It provides online access to a wide range of ES7000 experts, materials, and activities through the collaborative community of customers, partners, employees, and others interested in ES7000 servers. You must register as an eCommunity member to view information. 3850 7281–000 A–3
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EnterpriseServer ES7000Model7600RG2
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Contents Section 1. Safety Section
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Section 5. Parts listing Replaceabl
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Appendix A. Services and Support Ap
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Tables 3-1. Power-supply LEDs . . .
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Section 1 Safety Before installing
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3. Check the power cord: • Make s
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DANGER Statement 2: Electrical curr
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CAUTION: Statement 5: Use safe prac
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Section 2 Start here You can solve
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Many configuration problems are cau
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Section 3 Introduction This Problem
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Notes: • Racks are marked in vert
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• Serial-attached SCSI (SAS) cont
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Electrostatic-discharge connector:
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Notes: Rear view • For optimum fa
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AC power LED: Each hot-swap power s
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Power-supply LEDs AC DC Error On Of
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The server can be turned off in any
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Memory-card connectors on the micro
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The following table describes the f
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The following table describes the f
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Introduction 3850 7281-000 3-23
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Section 4 Diagnostics This chapter
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• DSA log: This log is generated
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Error code Description Action 00100
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Troubleshooting tables Use the trou
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• If an action step is preceded b
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USB keyboard, mouse, or pointing-de
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Symptom Action The amount of system
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• Follow the suggested actions in
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Symptom Action The monitor has scre
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performed only by a trained service
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Serial-device problems • Follow t
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Video problems See Monitor or video
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Notes: • You must remove the memo
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Remind button The following illustr
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Lit light path diagnostics LED with
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The following illustration shows th
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• System configuration • Vital
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000 The server passed the test. Do
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Table 4-2. DSA messages (cont.) Mes
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Error Error messages might require
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Table 4-3. Integrated management mo
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Damaged data in CMOS memory or dama
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Section 5 Parts listing The followi
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Replaceable server components Repla
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Index Description Table 5-1. Parts
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For units intended to be operated a
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Section 6 Removing and replacing se
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System reliability guidelines To he
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Removing and replacing server compo
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You can install one or more optiona
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4. Slide the top cover forward and
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Removing an adapter Removing and re
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6. Remove the battery: a. Use one f
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6. Start the Setup utility and rese
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1. Read the safety information in S
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3. Open the fan-release handle by p
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Removing a hot-swap hard disk drive
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Caution Never remove the cover on a
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Removing a QPI wrap card To remove
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Memory cards and memory modules (DI
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Page 255 and 256: Memory card/DIMM error LED: When th
Page 257 and 258: Replacing the memory card To instal
Page 259 and 260: Removing and replacing FRUs FRUs mu
Page 261 and 262: 6. Remove the memory cards and memo
Page 263 and 264: Replacing the I/O-board shuttle To
Page 265 and 266: 13. Remove the cables from the serv
Page 267 and 268: Removing and replacing server compo
Page 269 and 270: 4. Slide the RAID adapter carrier a
Page 271 and 272: 4. Connect the cables and power cor
Page 273 and 274: 4. Slide the hard disk drive backpl
Page 275 and 276: To remove a microprocessor and heat
Page 277 and 278: 9. Place the microprocessor install
Page 279 and 280: 3. Install the replacement micropro
Page 281 and 282: c. Position the heat sink above the
Page 283 and 284: 1. Read the safety information in S
Page 285 and 286: 17. Using the Advanced Settings Uti
Page 287 and 288: Section 7 Configuration information
Page 289 and 290: For information about using this pr
Page 291 and 292: o Commands on USB Interface Prefere
Page 293 and 294: Passwords - Clear Administrator Pas
Page 295 and 296: 1. Turn off the server. 2. Restart
Page 297 and 298: 3. Select System Settings → Integ
Page 299 and 300: Advanced Settings Utility program C
Page 301: Appendix A Services and Support Thi
Page 305 and 306: Appendix B Notices Important notes
Page 307 and 308: For the European Union: Notice: Thi
Page 309 and 310: European Union EMC Directive confor
Page 311 and 312: Russia Electromagnetic Interference
Page 313 and 314: Index A ABR, automatic boot failure
Page 315 and 316: optional devices, 4-26 pointing dev
Page 317 and 318: power-on, 3-11 rear, 3-11 front, 3-
Page 319 and 320: hard disk drive, 6-21 heat sink, 6-
Page 322: © Portions copyright Unisys Corpor
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