Problem Determination and Service Guide - Public Support Login ...

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Diagnostics Table 4–2. DSA messages (cont.) Message Number Component Test State Description Action 089-802xxx CPU CPU Stress Test Aborted System resource availability error. 10. Replace the following components one at a time, in the order shown, and run this test again to determine whether the problem has been solved: a. (Trained service technician only) Microprocessor board (see Removing the microprocessorboard assembly and Replacing the microprocessor-board assembly) b. (Trained service technician only) Microprocessor (see Removing a microprocessor and heat sink) c. I/O-board assembly (see Removing the I/O-board shuttle and Replacing the I/O-board shuttle) 11. Collect the data from the DSA log and contact Unisys Support. 4–50 3850 7281–000
Table 4–2. DSA messages (cont.) Message Number Component Test State Description Action 089-901xxx CPU CPU Stress Test Failed Test failure. 1. Turn off and restart the server if necessary to recover from a hung state. 2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the ES7000 Model 7600R G2 Product Support site page, and click the Drivers and Downloads option. 3. Run the test again. 4. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA log in the Firmware/VPD section for this component. For the latest level of firmware, go to the ES7000 Model 7600R G2 Product Support site page, and click the Releases option. 5. Run the test again. 6. Turn off and restart the server if necessary to recover from a hung state. 7. Run the test again. Diagnostics 8. Replace the following components one at a time, in the order shown, and run this test again to determine whether the problem has been solved: a. (Trained service technician only) Microprocessor board (see Removing the microprocessorboard assembly and Replacing the microprocessor-board assembly) b. (Trained service technician only) Microprocessor (see Removing a microprocessor and heat sink) c. I/O-board assembly (see Removing the I/O-board shuttle and Replacing the I/O-board shuttle) 9. Collect the data from the DSA log and contact Unisys Support. 3850 7281–000 4–51
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EnterpriseServer ES7000Model7600RG2
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Contents Section 1. Safety Section
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Section 5. Parts listing Replaceabl
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Appendix A. Services and Support Ap
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Tables 3-1. Power-supply LEDs . . .
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Section 1 Safety Before installing
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3. Check the power cord: • Make s
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DANGER Statement 2: Electrical curr
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CAUTION: Statement 5: Use safe prac
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Section 2 Start here You can solve
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Many configuration problems are cau
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Section 3 Introduction This Problem
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Notes: • Racks are marked in vert
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• Serial-attached SCSI (SAS) cont
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Electrostatic-discharge connector:
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Notes: Rear view • For optimum fa
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AC power LED: Each hot-swap power s
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Power-supply LEDs AC DC Error On Of
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The server can be turned off in any
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Memory-card connectors on the micro
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The following table describes the f
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The following table describes the f
Page 45 and 46: Introduction 3850 7281-000 3-23
Page 47 and 48: Section 4 Diagnostics This chapter
Page 49 and 50: • DSA log: This log is generated
Page 51 and 52: Error code Description Action 00100
Page 61 and 62: Troubleshooting tables Use the trou
Page 63 and 64: • If an action step is preceded b
Page 65 and 66: USB keyboard, mouse, or pointing-de
Page 67 and 68: Symptom Action The amount of system
Page 69 and 70: • Follow the suggested actions in
Page 71 and 72: Symptom Action The monitor has scre
Page 73 and 74: performed only by a trained service
Page 75 and 76: Serial-device problems • Follow t
Page 77 and 78: Video problems See Monitor or video
Page 79 and 80: Notes: • You must remove the memo
Page 81 and 82: Remind button The following illustr
Page 83 and 84: Lit light path diagnostics LED with
Page 89 and 90: The following illustration shows th
Page 91 and 92: • System configuration • Vital
Page 93 and 94: 000 The server passed the test. Do
Page 95: Table 4-2. DSA messages (cont.) Mes
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Table 4-2. DSA messages (cont.) Mes
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Error Error messages might require
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Table 4-3. Integrated management mo
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Damaged data in CMOS memory or dama
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Section 5 Parts listing The followi
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Replaceable server components Repla
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Index Description Table 5-1. Parts
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For units intended to be operated a
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Section 6 Removing and replacing se
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System reliability guidelines To he
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Removing and replacing server compo
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You can install one or more optiona
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4. Slide the top cover forward and
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Removing an adapter Removing and re
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6. Remove the battery: a. Use one f
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6. Start the Setup utility and rese
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1. Read the safety information in S
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3. Open the fan-release handle by p
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Removing a hot-swap hard disk drive
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Caution Never remove the cover on a
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Removing a QPI wrap card To remove
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Memory cards and memory modules (DI
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• The following illustration show
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Table 6-3. High-performance memory-
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Memory card/DIMM error LED: When th
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Replacing the memory card To instal
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Removing and replacing FRUs FRUs mu
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6. Remove the memory cards and memo
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Replacing the I/O-board shuttle To
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13. Remove the cables from the serv
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Removing and replacing server compo
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4. Slide the RAID adapter carrier a
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4. Connect the cables and power cor
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4. Slide the hard disk drive backpl
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To remove a microprocessor and heat
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9. Place the microprocessor install
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3. Install the replacement micropro
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c. Position the heat sink above the
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1. Read the safety information in S
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17. Using the Advanced Settings Uti
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Section 7 Configuration information
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For information about using this pr
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o Commands on USB Interface Prefere
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Passwords - Clear Administrator Pas
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1. Turn off the server. 2. Restart
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3. Select System Settings → Integ
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Advanced Settings Utility program C
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Appendix A Services and Support Thi
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Service Task Responsibility Billabl
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Appendix B Notices Important notes
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For the European Union: Notice: Thi
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European Union EMC Directive confor
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Russia Electromagnetic Interference
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Index A ABR, automatic boot failure
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optional devices, 4-26 pointing dev
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power-on, 3-11 rear, 3-11 front, 3-
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hard disk drive, 6-21 heat sink, 6-
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© Portions copyright Unisys Corpor
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