Problem Determination and Service Guide - Public Support Login ...

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Diagnostics Table 4–3. Integrated management module (IMM) error messages (cont.) Message Severity Description Action Sensor PSn 12V OC Fault has transitioned to non-critical from a normal state (n = power supply number). Sensor PS n CSF Fault has transitioned to a non-critical state from a normal state (n = power supply number). Redundancy lost for Cooling Zone 1 has asserted. Redundancy lost for Cooling Zone 2 has asserted. Warning A sensor has changed to noncritical state from a normal state. Warning A sensor has changed to a noncritical state from a normal state. Error Redundancy has been lost and is insufficient to continue operation. Error Redundancy has been lost and is insufficient to continue operation. 1. Check the OVER SPEC LED (see the information about the OVER SPEC LED in Light path diagnostics LEDs). 2. Remove the power supplies. 3. Replace power supply n. 4. (Trained service technician only) Replace the I/O-board shuttle. (n = power supply number) 1. Check the power supply n LEDs. 2. Replace the failing power supply. (n = power supply number) 1. Make sure that the connectors on fans 1 and 3 are not damaged. 2. Make sure that the fan connectors 1 and 3 on the microprocessor board are not damaged. 3. Make sure that the fans are correctly installed. 4. Reseat the fans. 5. Replace the fans. 1. Make sure that the connectors on fans 2 and 3 are not damaged. 2. Make sure that the fan connectors 2 and 3 on the microprocessor board are not damaged. 3. Make sure that the fans are correctly installed. 4. Reseat the fans. 5. Replace the fans 4–146 3850 7281–000
Table 4–3. Integrated management module (IMM) error messages (cont.) Message Severity Description Action Redundancy lot for Cooling Zone 3 has asserted. Non-redundant: Insufficient resources for Cooling Zone 1 has asserted. Non-redundant: Insufficient resources for Cooling Zone 2 has asserted. Non-redundant: Insufficient resources for Cooling Zone 3 has asserted. Error Redundancy has been lost and is insufficient to continue operation. Warning Redundancy is insufficient and might degrade or interrupt system operation. Warning Redundancy is insufficient and might degrade or interrupt system operation. Warning Redundancy is insufficient and might degrade or interrupt system operation. 1. Make sure that the connector on fan 3 is not damaged. 2. Make sure that the fan 3 connector on the microprocessor board is not damaged. 3. Make sure that the fan is correctly installed. 4. Reseat the fan. 5. Replace the fan. 1. Make sure that the connectors on fans 1 and 3 are not damaged. 2. Make sure that fan connectors 1 and 3 on the microprocessor board are not damaged. 3. Make sure that the fans are correctly installed. 4. Reseat the fans. 5. Replace the fans. 1. Make sure that the connectors on fans 2 and 3 are not damaged. 2. Make sure that fan connectors 2 and 3 on the microprocessor board are not damaged. 3. Make sure that the fans are correctly installed. 4. Reseat the fans. 5. Replace the fans. 1. Make sure that the connector on fan 3 is not damaged. 2. Make sure that fan connector 3 on the microprocessor board is not damaged. 3. Make sure that the fan is correctly installed. 4. Reseat the fan. 5. Replace the fan. Diagnostics 3850 7281–000 4–147
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EnterpriseServer ES7000Model7600RG2
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Contents Section 1. Safety Section
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Section 5. Parts listing Replaceabl
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Appendix A. Services and Support Ap
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Tables 3-1. Power-supply LEDs . . .
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Section 1 Safety Before installing
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3. Check the power cord: • Make s
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DANGER Statement 2: Electrical curr
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CAUTION: Statement 5: Use safe prac
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Section 2 Start here You can solve
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Many configuration problems are cau
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Section 3 Introduction This Problem
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Notes: • Racks are marked in vert
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• Serial-attached SCSI (SAS) cont
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Electrostatic-discharge connector:
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Notes: Rear view • For optimum fa
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AC power LED: Each hot-swap power s
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Power-supply LEDs AC DC Error On Of
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The server can be turned off in any
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Memory-card connectors on the micro
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The following table describes the f
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The following table describes the f
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Introduction 3850 7281-000 3-23
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Section 4 Diagnostics This chapter
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• DSA log: This log is generated
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Error code Description Action 00100
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Troubleshooting tables Use the trou
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• If an action step is preceded b
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USB keyboard, mouse, or pointing-de
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Symptom Action The amount of system
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• Follow the suggested actions in
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Symptom Action The monitor has scre
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performed only by a trained service
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Serial-device problems • Follow t
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Video problems See Monitor or video
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Notes: • You must remove the memo
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Remind button The following illustr
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Lit light path diagnostics LED with
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The following illustration shows th
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• System configuration • Vital
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000 The server passed the test. Do
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Table 4-2. DSA messages (cont.) Mes
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Page 141 and 142: Table 4-2. DSA messages (cont.) Mes
Page 177 and 178: Error Error messages might require
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Page 213 and 214: Damaged data in CMOS memory or dama
Page 215 and 216: Section 5 Parts listing The followi
Page 217 and 218: Replaceable server components Repla
Page 219 and 220: Index Description Table 5-1. Parts
Page 221 and 222: For units intended to be operated a
Page 223 and 224: Section 6 Removing and replacing se
Page 225 and 226: System reliability guidelines To he
Page 227 and 228: Removing and replacing server compo
Page 229 and 230: You can install one or more optiona
Page 231 and 232: 4. Slide the top cover forward and
Page 233 and 234: Removing an adapter Removing and re
Page 235 and 236: 6. Remove the battery: a. Use one f
Page 237 and 238: 6. Start the Setup utility and rese
Page 239 and 240: 1. Read the safety information in S
Page 241 and 242: 3. Open the fan-release handle by p
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Removing a hot-swap hard disk drive
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Caution Never remove the cover on a
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Removing a QPI wrap card To remove
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Memory cards and memory modules (DI
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• The following illustration show
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Table 6-3. High-performance memory-
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Memory card/DIMM error LED: When th
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Replacing the memory card To instal
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Removing and replacing FRUs FRUs mu
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6. Remove the memory cards and memo
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Replacing the I/O-board shuttle To
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13. Remove the cables from the serv
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Removing and replacing server compo
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4. Slide the RAID adapter carrier a
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4. Connect the cables and power cor
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4. Slide the hard disk drive backpl
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To remove a microprocessor and heat
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9. Place the microprocessor install
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3. Install the replacement micropro
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c. Position the heat sink above the
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1. Read the safety information in S
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17. Using the Advanced Settings Uti
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Section 7 Configuration information
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For information about using this pr
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o Commands on USB Interface Prefere
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Passwords - Clear Administrator Pas
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1. Turn off the server. 2. Restart
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3. Select System Settings → Integ
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Advanced Settings Utility program C
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Appendix A Services and Support Thi
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Service Task Responsibility Billabl
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Appendix B Notices Important notes
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For the European Union: Notice: Thi
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European Union EMC Directive confor
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Russia Electromagnetic Interference
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Index A ABR, automatic boot failure
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optional devices, 4-26 pointing dev
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power-on, 3-11 rear, 3-11 front, 3-
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hard disk drive, 6-21 heat sink, 6-
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© Portions copyright Unisys Corpor
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