Problem Determination and Service Guide - Public Support Login ...

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Diagnostics Table 4–3. Integrated management module (IMM) error messages (cont.) Message Severity Description Action System SN# ZZZZZP encountered a firmware hang. Sensor CPU n Int Link has transitioned to critical from a less severe state. Sensor Ext QPI Link n has transitioned to critical from a less severe state. Sensor 12V mem Card has transitioned to non-recoverable. Sensor Mem Card n Hot has transitioned to non-recoverable. Sensor Power Good Fault has transitioned to non-recoverable. Configuration error for Missing CPU on subsystem System Memory. Configuration error for Missing Boot Mem on subsystem System Memory. Microprocessor messages. Error A system hang error has been encountered. Error A microprocessor bus error has occurred. Error An external QPI link bus has encountered an error. Error A fault has occurred on a memory card. Error A fault has occurred on a memory card. Error A fault has occurred on the I/O board. Error A configuration error with the microprocessors has occurred. Error A configuration error has occurred because of missing memory for microprocessor 1. 1. Check the system event log and correct the failures. 2. Remove the system AC power 3. Wait 30 seconds, then restart the server. 1. Check the system-event log. 2. Check the microprocessor error LEDs. 3. Remove the failing microprocessor from the microprocessor board. 4. Check for a server firmware update. 5. Make sure that the microprocessors are matching. 6. (Trained service technician only) Replace the microprocessor board. 1. Check the system event log. 2. Reseat the QPI cables and the QPI wrap cards. 3. Replace the QPI cables. Replace any memory card that is indicated by a lit error LED. Replace any memory card that is indicated by a lit error LED. (Trained service technician only) Replace the I/O-board shuttle. Make sure that the microprocessors are in a supported configuration. Make sure that the microprocessor 1 has the necessary memory installed. 4–154 3850 7281–000
Table 4–3. Integrated management module (IMM) error messages (cont.) Message Severity Description Action No PCIe CPU has a Configuration Mismatch. 2S Mismatch has a Configuration Mismatch. CPU Mismatch has a Configuration Mismatch. Missing Boot CPU has a configuration mismatch. Fault in One of PCI Err on system SN# ZZZZZZP Fault in ALL PCI Err on system SN# ZZZZZZP VRD Messages Sensor VRD 3.3V has transitioned to non-recoverable Sensor SAS VRD has transitioned to non-recoverable. Sensor MEM n VRD has transitioned to non-recoverable. Sensor I/O Board VRD has transitioned to non-recoverable. Sensor CPU_1_8V_PG has transitioned to non-recoverable. Sensor Five_V_PowerGood has transitioned to non-recoverable. Sensor CPU 3 4 VIO has transitioned to non-recoverable. Sensor CPU 1 2 VIO has transitioned to non-recoverable. Error No microprocessors are installed in sockets 4 or 2 when PCI Express adapters are installed in slots 1 - 4. Error An unsupported microprocessor is installed for this configuration. Error A configuration error has occurred because of a missing microprocessor. Error A configuration error has occurred because microprocessor 1 is missing. Error Error Error A system power fault has occurred. Error A system power fault has occurred. Error A system power fault has occurred. Error A system power fault has occurred. Error A system power fault has occurred. Error A system power fault has occurred. Error A system power fault has occurred. Error A system power fault has occurred. Make sure that microprocessors 4 and 2 are installed when PCI Express adapters are installed in slots 1 - 4. (Trained service technician only) Replace any microprocessor that is indicated by a lit error LED. Make sure that the microprocessor socket that is indicated with a lit LED contains a supported configuration. Make sure that a supported microprocessor is installed in microprocessor socket 1. (Trained service technician only) Replace the I/O-board shuttle. (Trained service technician only) Replace the microprocessor board. (Trained service technician only) Replace the microprocessor board. (Trained service technician only) Replace the I/O-board shuttle. Diagnostics (Trained service technician only) Replace the microprocessor board. (Trained service technician only) Replace the microprocessor board. (Trained service technician only) Replace the microprocessor board. (Trained service technician only) Replace the microprocessor board. 3850 7281–000 4–155
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EnterpriseServer ES7000Model7600RG2
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Contents Section 1. Safety Section
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Section 5. Parts listing Replaceabl
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Appendix A. Services and Support Ap
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Tables 3-1. Power-supply LEDs . . .
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Section 1 Safety Before installing
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3. Check the power cord: • Make s
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DANGER Statement 2: Electrical curr
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CAUTION: Statement 5: Use safe prac
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Section 2 Start here You can solve
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Many configuration problems are cau
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Section 3 Introduction This Problem
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Notes: • Racks are marked in vert
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• Serial-attached SCSI (SAS) cont
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Electrostatic-discharge connector:
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Notes: Rear view • For optimum fa
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AC power LED: Each hot-swap power s
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Power-supply LEDs AC DC Error On Of
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The server can be turned off in any
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Memory-card connectors on the micro
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The following table describes the f
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The following table describes the f
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Introduction 3850 7281-000 3-23
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Section 4 Diagnostics This chapter
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• DSA log: This log is generated
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Error code Description Action 00100
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Troubleshooting tables Use the trou
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• If an action step is preceded b
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USB keyboard, mouse, or pointing-de
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Symptom Action The amount of system
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• Follow the suggested actions in
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Symptom Action The monitor has scre
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performed only by a trained service
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Serial-device problems • Follow t
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Video problems See Monitor or video
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Notes: • You must remove the memo
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Remind button The following illustr
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Lit light path diagnostics LED with
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The following illustration shows th
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• System configuration • Vital
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000 The server passed the test. Do
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Table 4-2. DSA messages (cont.) Mes
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Page 149 and 150: Table 4-2. DSA messages (cont.) Mes
Page 177 and 178: Error Error messages might require
Page 179 and 180: Table 4-3. Integrated management mo
Page 199: Table 4-3. Integrated management mo
Page 213 and 214: Damaged data in CMOS memory or dama
Page 215 and 216: Section 5 Parts listing The followi
Page 217 and 218: Replaceable server components Repla
Page 219 and 220: Index Description Table 5-1. Parts
Page 221 and 222: For units intended to be operated a
Page 223 and 224: Section 6 Removing and replacing se
Page 225 and 226: System reliability guidelines To he
Page 227 and 228: Removing and replacing server compo
Page 229 and 230: You can install one or more optiona
Page 231 and 232: 4. Slide the top cover forward and
Page 233 and 234: Removing an adapter Removing and re
Page 235 and 236: 6. Remove the battery: a. Use one f
Page 237 and 238: 6. Start the Setup utility and rese
Page 239 and 240: 1. Read the safety information in S
Page 241 and 242: 3. Open the fan-release handle by p
Page 243 and 244: Removing a hot-swap hard disk drive
Page 245 and 246: Caution Never remove the cover on a
Page 247 and 248: Removing a QPI wrap card To remove
Page 249 and 250: Memory cards and memory modules (DI
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• The following illustration show
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Table 6-3. High-performance memory-
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Memory card/DIMM error LED: When th
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Replacing the memory card To instal
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Removing and replacing FRUs FRUs mu
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6. Remove the memory cards and memo
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Replacing the I/O-board shuttle To
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13. Remove the cables from the serv
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Removing and replacing server compo
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4. Slide the RAID adapter carrier a
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4. Connect the cables and power cor
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4. Slide the hard disk drive backpl
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To remove a microprocessor and heat
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9. Place the microprocessor install
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3. Install the replacement micropro
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c. Position the heat sink above the
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1. Read the safety information in S
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17. Using the Advanced Settings Uti
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Section 7 Configuration information
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For information about using this pr
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o Commands on USB Interface Prefere
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Passwords - Clear Administrator Pas
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1. Turn off the server. 2. Restart
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3. Select System Settings → Integ
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Advanced Settings Utility program C
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Appendix A Services and Support Thi
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Service Task Responsibility Billabl
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Appendix B Notices Important notes
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For the European Union: Notice: Thi
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European Union EMC Directive confor
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Russia Electromagnetic Interference
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Index A ABR, automatic boot failure
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optional devices, 4-26 pointing dev
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power-on, 3-11 rear, 3-11 front, 3-
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hard disk drive, 6-21 heat sink, 6-
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© Portions copyright Unisys Corpor
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