Problem Determination and Service Guide - Public Support Login ...

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Removing and replacing server components Removing a ServeRAID SAS controller battery To remove a ServeRAID SAS controller battery from the adapter, complete the following steps. 1. Read the safety information in Section 1 and Installation guidelines. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables as necessary. 3. Remove the top cover (see Removing the top cover ). 4. If you are removing the battery from a ServeRAID SAS controller located in one of the rear I/O connectors, see Removing an adapter for controller removal instructions. 5. If you are removing the battery from the ServeRAID SAS controller located behind the hard disk drives, see Removing the RAID adapter carrier and the RAID adapter assembly for controller removal instructions. 6. Disconnect the cable that connects the battery to the battery carrier. 7. Remove the battery from the adapter. 8. If you are instructed to return the battery, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing a ServeRAID SAS controller battery To replace a ServeRAID SAS controller battery, complete the following steps: 1. Install the battery on the ServeRAID adapter. 2. Connect the cable from the battery to the battery carrier. 3. If you are installing a ServeRAID SAS controller located in one of the rear I/O connectors, see Replacing an adapter for controller installation instructions. 4. If you are installing the ServeRAID SAS controller located behind the hard disk drives, see Replacing the RAID adapter carrier and the RAID adapter assembly for controller installation instructions. 6–26 3850 7281–000
Memory cards and memory modules (DIMM) Removing and replacing server components The following notes describe the types of dual inline memory modules (DIMMs) that the server supports and other information that you must consider when you install DIMMs: • The server supports 1.5 V, 240-pin,1 GB and 2 GB PC3-10600 or 4 GB, 8 GB, and 16 GB PC3-8500 double data-rate (DDR) III, registered synchronous dynamic randomaccess memory (SDRAM) with error correcting code (ECC) DIMMs. These DIMMs must be compatible with the latest PC3-10600 or PC3-8500 SDRAM Registered DIMM specifications. For a list of the supported optional devices for the server, go to the ES7000 Model 7600R G2 Product Support site page. • The server supports up to eight memory cards. Each memory card holds up to eight DIMMs. • At least one memory card with one pair of DIMMs must be installed for the server to operate. • When you install additional DIMMs on a memory card, be sure to install them in pairs. The DIMMs in each pair must match each other. • You do not have to save new configuration information to the IMM when you install or remove DIMMs. The only exception is if you replace a DIMM that was designated as disabled in the Setup utility Memory Settings menu. In this case, you must re-enable the row in the Setup utility or reload the default memory settings. • When you restart the server after you add or remove a DIMM, the server displays a message that the memory configuration has changed. • Memory cards in connectors 1 and 2 support microprocessor 1, memory cards in connectors 3 and 4 support microprocessor 2, memory cards in connectors 5 and 6 support microprocessor 3, and memory cards in connectors 7 and 8 support microprocessor 4. • There are four memory power buses, which are split among the eight memory cards. 3850 7281–000 6–27
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EnterpriseServer ES7000Model7600RG2
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Contents Section 1. Safety Section
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Section 5. Parts listing Replaceabl
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Appendix A. Services and Support Ap
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Tables 3-1. Power-supply LEDs . . .
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Section 1 Safety Before installing
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3. Check the power cord: • Make s
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DANGER Statement 2: Electrical curr
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CAUTION: Statement 5: Use safe prac
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Section 2 Start here You can solve
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Many configuration problems are cau
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Section 3 Introduction This Problem
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Notes: • Racks are marked in vert
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• Serial-attached SCSI (SAS) cont
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Electrostatic-discharge connector:
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Notes: Rear view • For optimum fa
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AC power LED: Each hot-swap power s
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Power-supply LEDs AC DC Error On Of
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The server can be turned off in any
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Memory-card connectors on the micro
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The following table describes the f
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The following table describes the f
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Introduction 3850 7281-000 3-23
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Section 4 Diagnostics This chapter
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• DSA log: This log is generated
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Error code Description Action 00100
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Troubleshooting tables Use the trou
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• If an action step is preceded b
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USB keyboard, mouse, or pointing-de
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Symptom Action The amount of system
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• Follow the suggested actions in
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Symptom Action The monitor has scre
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performed only by a trained service
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Serial-device problems • Follow t
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Video problems See Monitor or video
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Notes: • You must remove the memo
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Remind button The following illustr
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Lit light path diagnostics LED with
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The following illustration shows th
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• System configuration • Vital
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000 The server passed the test. Do
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Table 4-2. DSA messages (cont.) Mes
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Error Error messages might require
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Table 4-3. Integrated management mo
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Page 197 and 198: Table 4-3. Integrated management mo
Page 213 and 214: Damaged data in CMOS memory or dama
Page 215 and 216: Section 5 Parts listing The followi
Page 217 and 218: Replaceable server components Repla
Page 219 and 220: Index Description Table 5-1. Parts
Page 221 and 222: For units intended to be operated a
Page 223 and 224: Section 6 Removing and replacing se
Page 225 and 226: System reliability guidelines To he
Page 227 and 228: Removing and replacing server compo
Page 229 and 230: You can install one or more optiona
Page 231 and 232: 4. Slide the top cover forward and
Page 233 and 234: Removing an adapter Removing and re
Page 235 and 236: 6. Remove the battery: a. Use one f
Page 237 and 238: 6. Start the Setup utility and rese
Page 239 and 240: 1. Read the safety information in S
Page 241 and 242: 3. Open the fan-release handle by p
Page 243 and 244: Removing a hot-swap hard disk drive
Page 245 and 246: Caution Never remove the cover on a
Page 247: Removing a QPI wrap card To remove
Page 251 and 252: • The following illustration show
Page 253 and 254: Table 6-3. High-performance memory-
Page 255 and 256: Memory card/DIMM error LED: When th
Page 257 and 258: Replacing the memory card To instal
Page 259 and 260: Removing and replacing FRUs FRUs mu
Page 261 and 262: 6. Remove the memory cards and memo
Page 263 and 264: Replacing the I/O-board shuttle To
Page 265 and 266: 13. Remove the cables from the serv
Page 267 and 268: Removing and replacing server compo
Page 269 and 270: 4. Slide the RAID adapter carrier a
Page 271 and 272: 4. Connect the cables and power cor
Page 273 and 274: 4. Slide the hard disk drive backpl
Page 275 and 276: To remove a microprocessor and heat
Page 277 and 278: 9. Place the microprocessor install
Page 279 and 280: 3. Install the replacement micropro
Page 281 and 282: c. Position the heat sink above the
Page 283 and 284: 1. Read the safety information in S
Page 285 and 286: 17. Using the Advanced Settings Uti
Page 287 and 288: Section 7 Configuration information
Page 289 and 290: For information about using this pr
Page 291 and 292: o Commands on USB Interface Prefere
Page 293 and 294: Passwords - Clear Administrator Pas
Page 295 and 296: 1. Turn off the server. 2. Restart
Page 297 and 298: 3. Select System Settings → Integ
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Advanced Settings Utility program C
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Appendix A Services and Support Thi
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Service Task Responsibility Billabl
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Appendix B Notices Important notes
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For the European Union: Notice: Thi
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European Union EMC Directive confor
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Russia Electromagnetic Interference
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Index A ABR, automatic boot failure
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optional devices, 4-26 pointing dev
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power-on, 3-11 rear, 3-11 front, 3-
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hard disk drive, 6-21 heat sink, 6-
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© Portions copyright Unisys Corpor
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