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14 Telkom Annual Report 2009 Independent benchmarking of Telkom’s pricing – Tarifica review, 4th quarter 2008 a - Euros a - Euros a - Euros 1.5 1.2 0.9 0.6 0.3 0.0 600 500 400 300 200 100 150 120 0 Residential: Installation Source: Tarifica 4th quarter 2008 90 60 30 0 Germany Turkey Cyprus Telkom Switzerland Norway Sweden Netherlands Business: Installation Source: Tarifica 4th quarter 2008 Turkey Iceland Czech Republic Romania Switzerland Telkom Greece 64 kbits / 50kms Source: Tarifica 4th quarter 2008 Croatia Iceland Latvia Telkom Malta Norway Finland Slovak Republic Iceland Bulgaria Hungary Romania Netherlands Bulgaria France Estonia Turkey Slovenia France Denmark Luxembourg Luxembourg Cyprus Austria Germany Greece Poland Belgium Sweden Slovak Republic Lithuania Czech Republic Average Luxembourg Ireland Hungary Average Spain Sweden Romania Bulgaria Croatia Germany Average Portugal Ireland Malta Slovenia Spain Poland Denmark Italy UK (BT) Estonia Finland (Elisa) Italy Belgium Spain Austria Latvia Latvia Netherlands Italy Cyprus Greece Belgium Norway Hungary France Malta Finland Poland Denmark Portugal Ireland Portugal UK (BT) UK (BT) Czech republic Lithuania Austria Switzerland Croatia
ated management team with experience to guide the Group Management review Chairman’s review 16 Chief Executive Officer’s review 20 Chief Financial Officer’s review 24 Board of directors 28 Chief officers 30 Management team 31 Group overview Management review Sustainability review Performance review Financial statements Company Financial Information
Page 1 and 2: We are... one of Africa’s largest
Page 3 and 4: Telkom shareholding as at March 31,
Page 5 and 6: Grow profitable revenue through wir
Page 7 and 8: 600 500 400 300 200 100 0 07 08 09
Page 9 and 10: The telecommunications industry Con
Page 11 and 12: egulation that stipulated standard
Page 13: a - Euros a - Euros a - Euros 0.25
Page 17 and 18: The regulatory environment The regu
Page 19 and 20: On target for 2010 Telkom Annual Re
Page 21 and 22: Online impairments, the fixed-line
Page 23 and 24: • Remodelling - reaching for new
Page 25 and 26: in this annual report has been upda
Page 27 and 28: Capital expenditure for the Group i
Page 29 and 30: More than100 years of combined tele
Page 31 and 32: Management team Telkom Annual Repor
Page 33 and 34: Telkom Annual Report 2009 33 Age at
Page 35 and 36: uild a partnership with communities
Page 37 and 38: Customers: Through our Customer Cen
Page 39 and 40: • Interfacing with the media Whil
Page 41 and 42: Partnering with Human Resources Gro
Page 43 and 44: The members’ resignations and app
Page 45 and 46: Share dealings In line with JSE Lis
Page 47 and 48: NYSE rules Telkom practice Telkom A
Page 49 and 50: the codes of conduct and ethics tha
Page 51 and 52: Telkom Annual Report 2009 51 Enterp
Page 53 and 54: provider, we practice a risk manage
Page 55 and 56: egulate the business of dealers in
Page 57 and 58: addressing a number of significant
Page 59 and 60: There was a major Over the past dec
Page 61 and 62: payment policy that facilitates the
Page 63 and 64: Headcount movement Compensation and
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• Accelerated development of wome
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14,500 union members participated i
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were admitted to the university in
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ole in exposing students to the rea
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Sick leave indices • We saved R2
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These will be augmented by another
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Some of the key deliverables are:
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Fittingly, the initiative was launc
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Sponsorships Sponsorships continue
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Item Comment and reference Governan
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espond to competitive challenges Pe
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Operational review History and deve
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service. All costs including instal
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Traffic was adversely affected in b
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Telkom’s focus on bringing new in
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esponse of the CDMA operators to ou
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MWEB Africa On April 21, 2009, we a
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VPN model that allows other service
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services and also to support Telkom
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Telkom’s fixed-line voice busines
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Results of operations The Telkom Gr
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EBITDA can be reconciled to operati
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Telkom Annual Report 2009 109 Finan
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Fixed-line operating revenue increa
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The following table sets forth info
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Interconnection revenue Year ended
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Telkom Annual Report 2009 117 Fixed
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Fixed-line payments to other networ
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Service fees increased in the year
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Vodacom’s operating revenue from
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our fixed-line business, which were
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Vodacom’s selling, general and ad
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The increase in other operating rev
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commercial paper bills, as well as
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The following table sets forth our
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challeng Consolidated financial sta
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138 Telkom Annual Report 2009
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140 Telkom Annual Report 2009 Direc
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142 Telkom Annual Report 2009 Conso
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144 Telkom Annual Report 2009 Conso
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146 Telkom Annual Report 2009 Notes
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338 Telkom Annual Report 2009 Share
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340 Telkom Annual Report 2009 Defin
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342 Telkom Annual Report 2009 Defin
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344 Telkom Annual Report 2009 Notic
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346 VOTING AND PROXIES Ordinary sha
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Notes Telkom Annual Report 2009 1.
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