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These will be augmented by another six workshops in the next
financial year:
• Psychological and emotional resilience;
• Financial wellness;
• Prevention of emotional burnout;
• Emotional intelligence;
• Dealing with challenging circumstances; and
• The psychology of customer care.
Socio-economic wellness
We provided guidance in the areas of lifestyle, finance and debt
counselling during the year, three key areas that impact on the
wellbeing of our employees with the specific focus to reduce stress
and poor lifestyle habits.
# Lifestyle: We contracted a lifestyle service provider to run our
Telkom Touch Lifestyle Programme which connects employees to a
range of lifestyle services such as recreational, vocational,
household, educational and general lifestyle value offerings at
great prices.
# Financial resilience: There was an increase in counselling
referrals (three to four a month) for employees with financial
problems, which was underscored by the increase in garnishee
orders against employees. As a result, a bid for the outsourcing of
a financial resilience intervention and a financial advice service
has been approved and is in process,
# Debt counselling: We have set up a debt counselling service
which registers employees who have huge debt under the
National Credit Act of 2005. This protects them against parties
demanding payment. A debt counselling company will act for such
employees, negotiating new payback terms for bonds, vehicle
leases and other creditors and preventing repossession of these
assets.
Safety management
The Occupational Health and Safety (OHS) of Telkom’s employees
is a fundamental right and therefore Telkom acknowledges that a
healthy and safe working environment enhances performance in
the workplace and also contributes to employee wellbeing.
Telkom Annual Report 2009 75
Our carbon footprint
It now takes the earth 16 months to regenerate the resources it
uses in a year and so businesses that look ahead and actively
manage their ecological risks and opportunities can not only
make a major contribution to saving the world’s resources but,
at the same time, gain a strong competitive advantage over
those that don’t.
At Telkom, via our Green Initiative, we are consolidating all our
environmental initiatives to ensure we meet our, and legislation’s,
targets and, additionally, educate our people and encourage
them to lead a greener lifestyle.
We have 10 key focus management areas – energy, water,
waste, greenhouse gas emissions, green procurement,
biodiversity, renewable energy, company initiatives, our
corporate image and our people. Some of our key objectives in
these areas are to offset emissions, participate in carbon
trading, provide the greater ICT sector and stakeholders with
products and services that will help them to reduce their
footprints and provide our shareholders with ‘green’ returns.
Some of the areas where we can improve are:
• Employee business travel (currently 26.7 million km a year).
Our aim is to reduce this by 5.3 million km.
• Our 2008/09 electricity consumption was 537,300MWh.
Our aim is a reduction of 107,460MWh.
• EPS generators use 2.3 million litres of diesel. Our aim is to
reduce this by 456,000 litres.
• Employee business air travel sits at 31.8 million km. Our aim
is to reduce this by 6.4 million km.
Overall, we believe we can reduce our carbon emissions by
between 15% and 30% over the next three to five years.
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