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50 Telkom Annual Report 2009 Enterprise risk management We manage a variety of risks including financial, political, regulatory and technology across the African continent SAT-3 Senegal Sierra Leone SAT-3 Gambia Mauritainia Guinea Liberia Ivory Coast Overlap of Primary Operators of Africa Online and MWEB Mali Burkina Ghana Overlap of Multi-Links and MWEB Only Africa Online Operators Overlap of Distributors of Africa Online and MWEB Only Africa Online Affiliates (Partneship with A-link) Telkom SA Limited Our Enterprise Risk Management (ERM) strategy was comprehensively reviewed during the year, in particular the capturing and reviewing of the high risks for the business for the Telkom enterprise risk management committee (TERMC), together with the compilation of an improved TERMC report. As a result of certain gaps identified by KPMG’s risk maturity assessment, the risk Togo Benin Niger Nigeria SAT-3 Cameroon Equa.Guinea Gabon Congo Angola Namibia Central African Republic DRC Zambia Botswana South Africa Sudan Rawanda Burundi Zimbabwe Lesotho Uganda Swaziland management framework, risk policy and procedure deliverables were updated and approved by the Board. A proposed risk reporting format for the various risk committees was developed to help the audit and risk committee (ARC) monitor ERM’s effectiveness across the Group and the Risk Portfolio was monitored on an on-going basis. Tanzania Mozambique SAT-3 Ethiopia Kenya EASSy Somalia EASSy EASSy Madagascar Our various subsidiaries and service organisations completed risk management compliance plans and all Telkom SA policies were endorsed. In addition, all Telkom Group subsidiaries are now covered. Enterprise risk management governance We manage a variety of risks including financial; political; regulatory; technology; human capital; operational; safety, health and environment; security; strategic and
Telkom Annual Report 2009 51 Enterprise risk management governance Enterprise risk management at Telkom is guided and monitored by various committees that have adopted certain principles to assist them in executing their respective enterprise risk management functions. The model below outlines the key enterprise risk management structures, the key role-players and their roles and responsibilities. Group overview Management review Sustainability review Performance review Financial statements Company Financial Information
Page 1 and 2: We are... one of Africa’s largest
Page 3 and 4: Telkom shareholding as at March 31,
Page 5 and 6: Grow profitable revenue through wir
Page 7 and 8: 600 500 400 300 200 100 0 07 08 09
Page 9 and 10: The telecommunications industry Con
Page 11 and 12: egulation that stipulated standard
Page 13 and 14: a - Euros a - Euros a - Euros 0.25
Page 15 and 16: ated management team with experienc
Page 17 and 18: The regulatory environment The regu
Page 19 and 20: On target for 2010 Telkom Annual Re
Page 21 and 22: Online impairments, the fixed-line
Page 23 and 24: • Remodelling - reaching for new
Page 25 and 26: in this annual report has been upda
Page 27 and 28: Capital expenditure for the Group i
Page 29 and 30: More than100 years of combined tele
Page 31 and 32: Management team Telkom Annual Repor
Page 33 and 34: Telkom Annual Report 2009 33 Age at
Page 35 and 36: uild a partnership with communities
Page 37 and 38: Customers: Through our Customer Cen
Page 39 and 40: • Interfacing with the media Whil
Page 41 and 42: Partnering with Human Resources Gro
Page 43 and 44: The members’ resignations and app
Page 45 and 46: Share dealings In line with JSE Lis
Page 47 and 48: NYSE rules Telkom practice Telkom A
Page 49: the codes of conduct and ethics tha
Page 53 and 54: provider, we practice a risk manage
Page 55 and 56: egulate the business of dealers in
Page 57 and 58: addressing a number of significant
Page 59 and 60: There was a major Over the past dec
Page 61 and 62: payment policy that facilitates the
Page 63 and 64: Headcount movement Compensation and
Page 65 and 66: • Accelerated development of wome
Page 67 and 68: 14,500 union members participated i
Page 69 and 70: were admitted to the university in
Page 71 and 72: ole in exposing students to the rea
Page 73 and 74: Sick leave indices • We saved R2
Page 75 and 76: These will be augmented by another
Page 77 and 78: Some of the key deliverables are:
Page 79 and 80: Fittingly, the initiative was launc
Page 81 and 82: Sponsorships Sponsorships continue
Page 83 and 84: Item Comment and reference Governan
Page 85 and 86: espond to competitive challenges Pe
Page 87 and 88: Operational review History and deve
Page 89 and 90: service. All costs including instal
Page 91 and 92: Traffic was adversely affected in b
Page 93 and 94: Telkom’s focus on bringing new in
Page 95 and 96: esponse of the CDMA operators to ou
Page 97 and 98: MWEB Africa On April 21, 2009, we a
Page 99 and 100: VPN model that allows other service
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services and also to support Telkom
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Telkom’s fixed-line voice busines
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Results of operations The Telkom Gr
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EBITDA can be reconciled to operati
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Telkom Annual Report 2009 109 Finan
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Fixed-line operating revenue increa
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The following table sets forth info
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Interconnection revenue Year ended
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Telkom Annual Report 2009 117 Fixed
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Fixed-line payments to other networ
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Service fees increased in the year
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Vodacom’s operating revenue from
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our fixed-line business, which were
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Vodacom’s selling, general and ad
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The increase in other operating rev
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commercial paper bills, as well as
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The following table sets forth our
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challeng Consolidated financial sta
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138 Telkom Annual Report 2009
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140 Telkom Annual Report 2009 Direc
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142 Telkom Annual Report 2009 Conso
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146 Telkom Annual Report 2009 Notes
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346 VOTING AND PROXIES Ordinary sha
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Notes Telkom Annual Report 2009 1.
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