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34 <strong>Telkom</strong> Annual Report 2009
uild a partnership with communities, creating synergies that benefit Sustainability review Sustainability review 36 Corporate governance 42 Enterprise risk management 50 Black economic empowerment 58 Human capital management 62 Safety, health and environment 72 Corporate social investment 78 GRI content index 82 Group overview Management review Sustainability review Performance review Financial statements Company Financial Information
Page 1 and 2: We are... one of Africa’s largest
Page 3 and 4: Telkom shareholding as at March 31,
Page 5 and 6: Grow profitable revenue through wir
Page 7 and 8: 600 500 400 300 200 100 0 07 08 09
Page 9 and 10: The telecommunications industry Con
Page 11 and 12: egulation that stipulated standard
Page 13 and 14: a - Euros a - Euros a - Euros 0.25
Page 15 and 16: ated management team with experienc
Page 17 and 18: The regulatory environment The regu
Page 19 and 20: On target for 2010 Telkom Annual Re
Page 21 and 22: Online impairments, the fixed-line
Page 23 and 24: • Remodelling - reaching for new
Page 25 and 26: in this annual report has been upda
Page 27 and 28: Capital expenditure for the Group i
Page 29 and 30: More than100 years of combined tele
Page 31 and 32: Management team Telkom Annual Repor
Page 33: Telkom Annual Report 2009 33 Age at
Page 37 and 38: Customers: Through our Customer Cen
Page 39 and 40: • Interfacing with the media Whil
Page 41 and 42: Partnering with Human Resources Gro
Page 43 and 44: The members’ resignations and app
Page 45 and 46: Share dealings In line with JSE Lis
Page 47 and 48: NYSE rules Telkom practice Telkom A
Page 49 and 50: the codes of conduct and ethics tha
Page 51 and 52: Telkom Annual Report 2009 51 Enterp
Page 53 and 54: provider, we practice a risk manage
Page 55 and 56: egulate the business of dealers in
Page 57 and 58: addressing a number of significant
Page 59 and 60: There was a major Over the past dec
Page 61 and 62: payment policy that facilitates the
Page 63 and 64: Headcount movement Compensation and
Page 65 and 66: • Accelerated development of wome
Page 67 and 68: 14,500 union members participated i
Page 69 and 70: were admitted to the university in
Page 71 and 72: ole in exposing students to the rea
Page 73 and 74: Sick leave indices • We saved R2
Page 75 and 76: These will be augmented by another
Page 77 and 78: Some of the key deliverables are:
Page 79 and 80: Fittingly, the initiative was launc
Page 81 and 82: Sponsorships Sponsorships continue
Page 83 and 84: Item Comment and reference Governan
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espond to competitive challenges Pe
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Operational review History and deve
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service. All costs including instal
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Traffic was adversely affected in b
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Telkom’s focus on bringing new in
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esponse of the CDMA operators to ou
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MWEB Africa On April 21, 2009, we a
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VPN model that allows other service
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services and also to support Telkom
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Telkom’s fixed-line voice busines
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Results of operations The Telkom Gr
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EBITDA can be reconciled to operati
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Telkom Annual Report 2009 109 Finan
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Fixed-line operating revenue increa
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The following table sets forth info
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Interconnection revenue Year ended
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Telkom Annual Report 2009 117 Fixed
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Fixed-line payments to other networ
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Service fees increased in the year
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Vodacom’s operating revenue from
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our fixed-line business, which were
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Vodacom’s selling, general and ad
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The increase in other operating rev
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commercial paper bills, as well as
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The following table sets forth our
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challeng Consolidated financial sta
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138 Telkom Annual Report 2009
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140 Telkom Annual Report 2009 Direc
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142 Telkom Annual Report 2009 Conso
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144 Telkom Annual Report 2009 Conso
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146 Telkom Annual Report 2009 Notes
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338 Telkom Annual Report 2009 Share
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340 Telkom Annual Report 2009 Defin
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342 Telkom Annual Report 2009 Defin
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344 Telkom Annual Report 2009 Notic
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346 VOTING AND PROXIES Ordinary sha
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Notes Telkom Annual Report 2009 1.
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