Telkom AR front.qxp

egulate the business of dealers in second hand goods in order to
combat the trade in stolen goods, will be a valuable tool in the
fight against this problem.
The Act provides for stiff penalties, including imprisonment, for
convicted metal thieves and scrap metal dealers.
We are also lobbying to have copper declared in the same
category as diamonds and for charging cable thieves with
‘sabotage’ instead of ‘theft’.
Telkom Business Continuity Management (BCM)
In 2002 we established the Telkom Business Continuity/Disaster
Recovery unit (Telkom BC/DR) which mainly focused on the
readiness of our critical sites in case of a disaster or major incident.
In February 2008, we reviewed BC/DRs network-driven focus
and re-established the function as an enterprise-wide Business
Continuity Management organisation. Its focus areas are to
improve all disaster-related activities across the Group, ranging
from management to operations and systems.
A key deliverable in the year under review was the
re-establishment of our BCM Institutional Capacity which resulted
in an improved BCM Governance, Additionally, we reviewed our
BCM company policy and charter, the implementation of a BCM
training programme – which 32.1% of Telkom managers and
senior managers completed – the review of the BCM website
and generic BCM awareness on all managerial levels. The
establishment and implementation of operational business
continuity plans was also a key deliverable.
Going forward
Our key focus areas for the year ahead are:
• Implement, through a phased approach, the revised ERM
strategy and align it to an enterprise-wide view of all risks.
• Upgrade our risk management training programme.
• Align corporate governance and ERM to the draft King III code.
• Conduct compliance risk assessments in terms of the agreed
framework.
• Present the first critical element in the determination of our risk
appetite – the draft Risk Bearing Capacity (RBC) – to TERMC.
• Create an independent division by separating ERM from the
ARC, but ensuring that audit is still an integral part of our overall
risk management; and
• A significant enhancement of the quality of ERM reporting to the
Board, business units and subsidiaries.
We will also continue to improve our communication to internal
and external stakeholders through a review and further
development of our risk management processes. Our risk
management database will also be re-examined to ensure we
provide timeous, current, accurate and accessible information to
our stakeholders.
Telkom Annual Report 2009 55
Menlyn Park – the flagship of the new generation
TelkomDirect stores
Since its opening in December 2008, the TelkomDirect store
in Pretoria’s up-market Menlyn Park shopping centre has
proved to be a huge hit with customers, justifying our faith in
launching this ‘third generation’ store offering to South
African consumers.
Open seven days a week from 09:00 to 19:00, the store
is one of the 136 we have in major shopping centres across
the country.
It provides not only a range of goods from fixed mobile
conversions (the phones of the future) to laptops, ADSL units,
mobile phones, play stations and satellite navigation units,
but also free technical support.
“Basically,” says store manager Thobeng Choeu, “we can
fix or help with anything that is software-related. No other
operator offers this service, making it a unique plus for
Telkom.”
With its ‘touch and feel’ ambience, the store is a superb
marketing tool for us as it showcases our new technologies
and technical expertise. A key customer ‘pull’ factor is the
free doBroadband gaming facilities at the rear of the store.
Here youngsters – and adults – can play a range of games
to their heart’s content.
Says Thobeng: “Because of the tactile experience, many
customers end up buying the games and play stations”.
Group
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