Telkom AR front.qxp

86
Telkom Annual Report 2009
Five year operational review
for the years ended March 31
2005 2006 2007 2008 2009 CAGR (%)
Fixed-line operational data
ADSL subscribers 1 58,278 143,509 255,633 412,190 548,015 75.1
Calling plan subscribers – 62,803 272,071 464,038 590,590 111.1
Closer subscribers – 62,803 266,300 451,122 575,812 109.3
Supreme call subscribers – – 5,771 12,916 14,778 60.0
W-CDMA subscribers – – – – 5,253 n/a
Fixed access lines (’000) 1 4,726 4,708 4,642 4,533 4,451 (1.5)
Post-paid – PSTN 3,006 2,996 2,971 2,893 2,769 (2.0)
Post-paid – ISDN channels 664 693 718 754 781 4.1
Prepaid 887 854 795 743 766 (3.6)
Payphones 169 165 158 143 135 (5.5)
Fixed-line penetration rate (%) 10.1 10.0 9.8 9.5 9.1 (2.6)
Revenue per fixed access line (ZAR) 5,250 5,304 5,275 5,250 5,349 0.5
Total fixed-line traffic (millions of minutes) 31,706 31,015 29,323 26,926 24,869 (5.9)
Local 19,314 18,253 14,764 11,317 8,822 (17.8)
Long distance 4,453 4,446 4,224 3,870 3,631 (5.0)
Fixed-to-mobile 3,911 4,064 4,103 4,169 4,126 1.3
International outgoing 415 515 558 635 622 10.6
International VoIP 89 83 38 43 34 (21.4)
Subscription based calling plans – – 1,896 2,997 3,546 36.8
Interconnection 3,524 3,654 3,740 3,895 4,088 3.8
Domestic mobile interconnection 2,206 2,299 2,419 2,502 2,484 3.0
Domestic fixed interconnection – – – 113 415 n/a
International interconnection 1,318 1,355 1,321 1,280 1,189 (2.5)
Managed data network sites 11,961 16,887 21,879 25,112 29,979 25.8
Internet all access subscribers 2 225,280 282,927 302,593 358,066 423,196 17.1
Fixed-line employees 28,972 25,575 25,864 24,879 23,520 (5.1)
Fixed access lines per fixed-line employee 3 163 184 180 182 189 3.8
(1) Excludes Telkom internal lines.
(2) Includes Telkom Internet ADSL, ISDN, WiMAX and dial-up subscribers.
(3) Based on number of fixed-line employees, excluding subsidiaries.
Mobile operational data 4
Total mobile customers (’000) 15,483 23,520 30,150 33,994 39,614 26.5
South Africa
Mobile customers (’000) 12,838 19,162 23,004 24,821 27,625 21.1
Contract 1,872 2,362 3,013 3,541 3,946 20.5
Prepaid 10,941 16,770 19,896 21,177 23,561 21.1
Community services telephones 25 30 95 103 118 47.4
Mobile churn (%) 27.1 17.7 33.8 42.3 40.1 10.3
Contract 9.1 10.0 9.7 8.3 9.9 2.1
Prepaid 30.3 18.8 37.5 47.9 45.4 10.6
Estimated mobile market share (%) 5 56 58 58 55 53 (1.4)
Mobile penetration (%) 49.5 70.6 84.2 94.3 108.0 21.5
Total mobile traffic (millions of minutes) 14,218 17,066 20,383 22,769 24,383 14.4
Mobile ARPU (ZAR) 6 163 139 128 128 133 (5.0)
Contract 624 572 517 486 474 (6.6)
Prepaid 78 69 63 62 68 (3.4)
Community services 2,321 1,796 902 689 534 (30.7)
Mobile employees 7 3,919 4,305 4,727 4,849 5,451 8.6
Mobile customers per mobile employee 7 3,276 4,451 4,867 5,119 5,068 11.5
Other African countries
Mobile customers (’000) 2,645 4,358 7,146 9,173 11,989 45.9
Mobile employees 8 1,074 1,154 1,522 1,992 2,336 21.4
Mobile customers per mobile employee 8 2,463 3,776 4,695 4,605 5,132 20.1
Gateway employees – – – – 389 n/a
(4) 100% of Vodacom data.
(5) Based on Vodacom estimates.
(6) With effect from April 1, 2008, ARPU calculations include revenues from national roamers and international visitors roaming on Vodacom’s network.
Historical ARPU numbers have been restated in line with this new methodology.
(7) Includes Holding company and Mauritian employees and temporary employees.
(8) Includes temporary employees.
Multi-Links
Subscribers – – 185,619 813,392 2,516,109 268.2
Employees – – – 782 1,124 n/a
Permanent – – – 680 775 n/a
Expatriate – – – 71 95 n/a
Temporary
Africa Online
– – – 31 254 n/a
Subscribers9,10 – – n/a 17,252 18,441 n/a
Employees – – 317 379 313 (0.6)
(9) From April 1, 2008, Africa Online changed the method of counting subscribers to include all the individual corporate sites as individual customers. The comparative information for 2008 has
been restated.
(10) Excluding UUNet joint venture partner’s subscribers in Kenya. UU-Net had 300 and 320 subscribers as at March 31, 2008 and 2009, respectively.