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82 Telkom Annual Report 2009 Global reporting initiative (GRI) content index Telkom has opted for an incremental adoption of the guidelines to the GRI index, the full adoption will include a quality assurance and compliance audit report. In many cases, Telkom’s internal reporting frameworks pre-date external frameworks, hence this is presented as a navigation aid as opposed to a “tick-box” compliance exercise. Item Comment and reference Vision and strategy 1.1 Statement of the organisation’s vision and strategy regarding its contribution to sustainable development. See Telkom’s website: www.telkom.co.za/ir 1.2 Statement from CEO (or equivalent senior manager) describing key elements of the report. Chief Executive Officer’s review Profile Organisational profile 2.1 Name of reporting organisation. Telkom SA Limited 2.2 Major products and/or services including brands if appropriate. Operational review Further details of products and service can be accessed on the website www.telkom.co.za 2.3 Operational structure of the organisation. Group structure 2.4 Description of major divisions, operating companies, subsidiaries. Group structure 2.5 Countries in which the organisation’s operations are located. Enterprise risk management 2.6 Nature of ownership; legal form. Telkom Group structure 2.7 Nature of markets served. The telecommunications industry Report scope 2.10 Contact person(s) for the report, including e-mail and web addresses. Administration page and www.telkom.co.za/ir 2.11 Reporting period for information provided. Year ended March 31, 2009 2.12 Date of most recent previous report. Year ended March 31, 2008 Report profile 2.17 Decisions not to apply GRI principles or protocols. Sustainability review 2.18 Criteria/definitions used in any accounting for economic environment. Notes to the consolidated annual financial statements 2.19 Significant changes from previous years in the measurement methods. Notes to the consolidated annual financial statements 2.22 Means by which report users can obtain additional information and reports about economic, environmental and social aspects of the organisation’s activities, including facility-specific information. See Telkom’s website: www.telkom.co.za/ir
Item Comment and reference Governance structure and management systems Structure and governance 3.1 Governance structure, including major Board committees. Corporate governance report 3.2 Percentage of the Board of directors that are independent, non-executive directors. Corporate governance report 3.3 Board-level processes for overseeing economic, environmental and social risks and opportunities. Corporate governance report 3.4 Linkage between executive compensation and achievement of goals. Human capital management report 3.5 Organisational structure and key responsibilities. Chief officers and management team Telkom Annual Report 2009 83 3.6 Mission and values statements and codes of conduct. See Telkom’s website: www.telkom.co.za/ir 3.7 Mechanisms for shareholders to provide recommendations to the Company Secretary (see contact details on ibc;) IR road- Board of directors. shows; AGM and the IR website www.telkom.co.za/ir Stakeholder engagement 3.8 Major stakeholders. Sustainability review 3.9 Approaches to stakeholder consultation. Sustainability review 3.10 Type of information generated by stakeholder consultations. Sustainability review 3.11 Use of information resulting from stakeholder engagements. Sustainability review Economic performance indicators EC1 Net sales. Consolidated income statement EC2 Geographic breakdown of markets. Notes to the consolidated annual financial statements EC3 Cost of all goods, material and services purchased. Consolidated income statement EC5 Total payroll benefits. Consolidated income statement EC6 Distributions to providers of capital. Consolidated statement of changes in equity EC7 Increase/decrease in retained earnings at end of period. Consolidated statement of changes in equity EC8 Total sum of taxes of all types paid broken down by country. Notes to the consolidated annual financial statements EC10 Donations to community, civil society and other groups. Corporate social investment report Group overview Management review Sustainability review Performance review Financial statements Company Financial Information
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We are... one of Africa’s largest
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Telkom shareholding as at March 31,
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Grow profitable revenue through wir
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600 500 400 300 200 100 0 07 08 09
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The telecommunications industry Con
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egulation that stipulated standard
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a - Euros a - Euros a - Euros 0.25
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ated management team with experienc
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The regulatory environment The regu
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On target for 2010 Telkom Annual Re
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Online impairments, the fixed-line
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• Remodelling - reaching for new
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in this annual report has been upda
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Capital expenditure for the Group i
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More than100 years of combined tele
Page 31 and 32: Management team Telkom Annual Repor
Page 33 and 34: Telkom Annual Report 2009 33 Age at
Page 35 and 36: uild a partnership with communities
Page 37 and 38: Customers: Through our Customer Cen
Page 39 and 40: • Interfacing with the media Whil
Page 41 and 42: Partnering with Human Resources Gro
Page 43 and 44: The members’ resignations and app
Page 45 and 46: Share dealings In line with JSE Lis
Page 47 and 48: NYSE rules Telkom practice Telkom A
Page 49 and 50: the codes of conduct and ethics tha
Page 51 and 52: Telkom Annual Report 2009 51 Enterp
Page 53 and 54: provider, we practice a risk manage
Page 55 and 56: egulate the business of dealers in
Page 57 and 58: addressing a number of significant
Page 59 and 60: There was a major Over the past dec
Page 61 and 62: payment policy that facilitates the
Page 63 and 64: Headcount movement Compensation and
Page 65 and 66: • Accelerated development of wome
Page 67 and 68: 14,500 union members participated i
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Page 71 and 72: ole in exposing students to the rea
Page 73 and 74: Sick leave indices • We saved R2
Page 75 and 76: These will be augmented by another
Page 77 and 78: Some of the key deliverables are:
Page 79 and 80: Fittingly, the initiative was launc
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Page 87 and 88: Operational review History and deve
Page 89 and 90: service. All costs including instal
Page 91 and 92: Traffic was adversely affected in b
Page 93 and 94: Telkom’s focus on bringing new in
Page 95 and 96: esponse of the CDMA operators to ou
Page 97 and 98: MWEB Africa On April 21, 2009, we a
Page 99 and 100: VPN model that allows other service
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Page 103 and 104: Telkom’s fixed-line voice busines
Page 105 and 106: Results of operations The Telkom Gr
Page 107 and 108: EBITDA can be reconciled to operati
Page 109 and 110: Telkom Annual Report 2009 109 Finan
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Page 113 and 114: The following table sets forth info
Page 115 and 116: Interconnection revenue Year ended
Page 117 and 118: Telkom Annual Report 2009 117 Fixed
Page 119 and 120: Fixed-line payments to other networ
Page 121 and 122: Service fees increased in the year
Page 123 and 124: Vodacom’s operating revenue from
Page 125 and 126: our fixed-line business, which were
Page 127 and 128: Vodacom’s selling, general and ad
Page 129 and 130: The increase in other operating rev
Page 131 and 132: commercial paper bills, as well as
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The following table sets forth our
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challeng Consolidated financial sta
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138 Telkom Annual Report 2009
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140 Telkom Annual Report 2009 Direc
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146 Telkom Annual Report 2009 Notes
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346 VOTING AND PROXIES Ordinary sha
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Notes Telkom Annual Report 2009 1.
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