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4 Telkom Annual Report 2009 Group Strategy – The evolution of Telkom Defend profitable revenue • Maintain fixed-line net revenue. • Retain leading fixed-line market share. • Increase annuity revenue as a percentage of total fixed-line operating revenue. • Improve competitiveness through tariff rebalancing. • Build customer retention initiatives that entice customers to stay with Telkom. • Build customer loyalty by providing superior value propositions that position Telkom as the service provider of choice. • Convert revenue streams to annuity revenue. Grow profitable revenue through broadband and converged services • Increase broadband penetration. • Deliver superior data speed and quality through fixed-line network. • Increase converged services revenue. • Partnerships with content providers. • Improve market share in information technology services sector. • Expand domestic data centre operations. • Improve innovation capability. • Grow organically and through acquisitions. • Expand our broadband footprint. • Increase bandwidth to offer higher bandwidth applications. • Provide converged information, communications and technology solutions to the enterprise market and enable the digital home in the consumer market. • Bundle content to provide added value in subscription and pay-as-you go models. • Target the medium to large business segment to meet their demand for end-to-end solutions. • Satisfy customer demand for converged onestop solutions for communications and information technology infrastructure requirements. • Develop improved value propositions through customer understanding enabled by the customer centricity programme. • Enhance availability to successfully partner with others where synergistic opportunities exist.
Grow profitable revenue through wireless voice and mobile data services • Provide integrated bundled offerings. • Combine with mobility to enhance fixed-line offering. Grow profitable revenue internationally • Increase revenue and long-term profitability from acquired African subsidiaries and international services. Telkom Annual Report 2009 5 Transform fixed-line business to incorporate key value-added services, including mobile converged voice services. Build a cost-effective wireless voice and mobile data network in selected areas to offer: • Wireless access in campus environments, gated communities, security complexes and other developments. • Mobile data services. • Fixed and nomadic wireless voice services. Become a Pan-African integrated service provider, offering: • International communications and internet connectivity. • Hosting and managed data services. • Wireless voice and mobile broadband solutions. Leverage synergies across the Telkom Group to grow revenue from subsidiaries – organically and through acquisitions. Introduce converged fixed and mobile service in the Nigerian market through Multi-Links. Group overview Management review Sustainability review Performance review Financial statements Company Financial Information
Page 1 and 2: We are... one of Africa’s largest
Page 3: Telkom shareholding as at March 31,
Page 7 and 8: 600 500 400 300 200 100 0 07 08 09
Page 9 and 10: The telecommunications industry Con
Page 11 and 12: egulation that stipulated standard
Page 13 and 14: a - Euros a - Euros a - Euros 0.25
Page 15 and 16: ated management team with experienc
Page 17 and 18: The regulatory environment The regu
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Page 21 and 22: Online impairments, the fixed-line
Page 23 and 24: • Remodelling - reaching for new
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Page 29 and 30: More than100 years of combined tele
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Page 33 and 34: Telkom Annual Report 2009 33 Age at
Page 35 and 36: uild a partnership with communities
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Page 43 and 44: The members’ resignations and app
Page 45 and 46: Share dealings In line with JSE Lis
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Page 53 and 54: provider, we practice a risk manage
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egulate the business of dealers in
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addressing a number of significant
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There was a major Over the past dec
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payment policy that facilitates the
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Headcount movement Compensation and
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• Accelerated development of wome
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14,500 union members participated i
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were admitted to the university in
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ole in exposing students to the rea
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Sick leave indices • We saved R2
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These will be augmented by another
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Some of the key deliverables are:
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Fittingly, the initiative was launc
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Sponsorships Sponsorships continue
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Item Comment and reference Governan
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espond to competitive challenges Pe
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Operational review History and deve
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service. All costs including instal
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Traffic was adversely affected in b
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Telkom’s focus on bringing new in
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esponse of the CDMA operators to ou
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MWEB Africa On April 21, 2009, we a
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VPN model that allows other service
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services and also to support Telkom
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Telkom’s fixed-line voice busines
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Results of operations The Telkom Gr
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EBITDA can be reconciled to operati
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Telkom Annual Report 2009 109 Finan
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Fixed-line operating revenue increa
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The following table sets forth info
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Interconnection revenue Year ended
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Telkom Annual Report 2009 117 Fixed
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Fixed-line payments to other networ
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Service fees increased in the year
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Vodacom’s operating revenue from
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our fixed-line business, which were
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Vodacom’s selling, general and ad
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The increase in other operating rev
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commercial paper bills, as well as
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The following table sets forth our
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challeng Consolidated financial sta
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138 Telkom Annual Report 2009
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140 Telkom Annual Report 2009 Direc
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146 Telkom Annual Report 2009 Notes
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346 VOTING AND PROXIES Ordinary sha
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Notes Telkom Annual Report 2009 1.
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