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5.2 When Problems Occur
Before treating the problem as a machine breakdown, refer to the following table and check
the printer condition again.
WARNING
• Never open or remove machine covers that are secured with screws unless specifically
instructed in the user guide. A high voltage component can cause electric shock.
• Do not try to alter the machine configuration, or modify any parts. An unauthorized
modification can cause smoke or fire.
Note
• Information when printing has not been successfully performed is saved in [Job History Report]. If the
job has not been printed, print the [Job History Report] and check the processing status of the job.
Printing data that has not been successfully processed in sometimes discarded. Refer to “6.2 Printing
Reports/Lists” (P. 127) on how to print the [Job History Report].
• Probable causes of trouble are that the printer, computer you are using, server or other hardware is not
correctly set for the network environment you are using, or a printer restriction has been exceeded.
Refer to “Appendix A.6 Precautions and Limitations” (P. 154) and the Network Print Environment User
Guide.
Symptom
Reason/Action
No power. Is the power to the printer switched off? Press the power switch to the < > position to
switch on the power.
Refer to
• “1.2 Switching On and Off the Power” (P. 17)
Is the power cord disconnected or not securely connected? Switch off the power to the
printer and connect the power cord to the power outlet again. Then, switch on the
power to the printer.
Refer to
• Setup and Quick Reference Guide Connecting the Power Cord to Switch on the
Printer
Is the power cord connected to a power outlet with the correct voltage? Connect the
printer exclusively to a power outlet with a suitable voltage and current rating.
Refer to
• Setup and Quick Reference Guide Safety Notes
104 5 Troubleshooting