A+B. Intro_SJ.1 - University of Maryland University College
A+B. Intro_SJ.1 - University of Maryland University College
A+B. Intro_SJ.1 - University of Maryland University College
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Services and Resources<br />
Availability <strong>of</strong> Services<br />
UMUC provides services and resources to help students all over<br />
the world complete their educational programs—through automated<br />
systems and resources available online or by telephone, by<br />
e-mail and telephone communication, and in person at sites<br />
throughout the <strong>Maryland</strong> area. A number <strong>of</strong> <strong>of</strong>fices are responsible<br />
for the delivery <strong>of</strong> these services, including the Career and<br />
Cooperative Education Center and the <strong>of</strong>fices <strong>of</strong> Financial Aid,<br />
Information and Library Services, Information Technology, and<br />
Student Affairs.<br />
Among these, the Office <strong>of</strong> Student Affairs responds to most <strong>of</strong><br />
the student’s academic needs throughout his or her college<br />
career, providing general information; admission assistance; academic<br />
advising; registration, graduation, and transcript services;<br />
veterans benefits assistance; and services for disabled students.<br />
In the <strong>Maryland</strong> area, services are available at the following<br />
locations:<br />
Adelphi (UMUC Headquarters)<br />
gradschool@info.umuc.edu<br />
Phone 800-888-UMUC; Fax 301-985-7155<br />
Annapolis Center<br />
Phone 410-266-3774 or 301-261-8199; Fax 301-261-8655<br />
Shady Grove Center<br />
Phone 301-738-6000; Fax 301-738-6040<br />
Waldorf Center for Higher Education<br />
Phone 301-645-4303 or 301-870-6013; Fax 301-870-6939<br />
General Information<br />
UMUC phone representatives are available all day, every day, at<br />
800-888-UMUC to provide answers to general questions and<br />
for help navigating UMUC’s Web site. Representatives can also<br />
make sure that callers are on the UMUC mailing list to receive<br />
upcoming class schedules and other important announcements.<br />
Admission Assistance<br />
Enrollment specialists serve individuals who are inquiring about<br />
becoming UMUC students at some future time or are admitted<br />
but have not yet registered. They can help prospective students<br />
apply for admission, identify financial aid opportunities, plan<br />
their curriculum, and register for their first semester <strong>of</strong> classes.<br />
Enrollment specialists can also help qualified senior citizens apply<br />
for Golden Identification benefits. More information is on p. 18.<br />
Prospective and new students may contact an enrollment specialist<br />
by phone at 800-888-UMUC or by e-mail at enroll@umuc.edu.<br />
More detailed information on admission is available on p. 11.<br />
Automated Services<br />
A number <strong>of</strong> automated services are available to current students<br />
by telephone through the Interactive Registration and<br />
Information System (IRIS) and online through the Interactive<br />
Student Information System (ISIS).<br />
Through IRIS, students can register for classes or make changes<br />
to their registration, look up their grades for the current semester<br />
or the two previous semesters, and check on the status <strong>of</strong><br />
their financial aid application. IRIS is available seven days a<br />
week, from 6 a.m. to 9 p.m. eastern time, at 800-584-9413 or<br />
301-985-7499.<br />
Through ISIS (available online at www.umuc.edu/isis), students<br />
have access to many <strong>of</strong> their personal UMUC records. ISIS<br />
enables them to change personal information (such as home<br />
address, e-mail address, or phone numbers), view and print<br />
reports (such as their class schedule, grade report, statement <strong>of</strong><br />
account, un<strong>of</strong>ficial transcript, and academic audit), and register<br />
for final examinations for online courses.<br />
To access services via IRIS or ISIS, students must enter their<br />
student identification number and personal identification<br />
number (PIN).<br />
Advising<br />
All students admitted to degree status are assigned an advisor,<br />
who will help guide them through all steps that lead to a graduatelevel<br />
degree or certificate. Advisors will also recommend ways<br />
for the student to complete academic requirements quickly and<br />
efficiently.<br />
Students are encouraged to contact their advisors to prepare<br />
study plans before completing 9 semester hours. These study<br />
plans are then reviewed by the program advisor in the academic<br />
department. Students who have not attended UMUC for a year<br />
or more should also contact an advisor, once they are readmitted,<br />
for assistance in getting back on track.<br />
www.umuc.edu/grad <strong>University</strong> <strong>of</strong> <strong>Maryland</strong> <strong>University</strong> <strong>College</strong> | 17 |