FY 2011-12 Adopted Budget - City of Oviedo

PERFORMANCE PROFILE
Department
Information Technology
Program
HTE and Network/PC Support
Program Description
Information Technology is a support service that oversees all computer and automation activities of City government,
including system enhancements, technical support, upgrades, and repairs to all City computer systems. IT is
responsible for support and administration of the Wide Area Network (WAN/VPN) and Local Area Network (LAN)
consisting of 10 Windows based servers, over 249 desktop and laptop computers and various network routers,
network switches, printers and other peripherals.
In addition, IT provides support for all SunGard HTE software applications including but not limited to: Building
Permits, Cash Receipts, Customer Information System, Fixed Assets, Accounting/Budgeting, Land Management,
Occupational Licenses,Purchasing/Inventory Payroll/Personnel and Fleet
Management.XXXXXXXXXXXXXXXXXXXXXXXXX
Performance Outcomes
IT Citywide Support
Measure
FY 08-09 FY 09-10 FY 10-11 FY 10-11 FY 11-12
Actual Actual Budget Projected Budget
Input/Demand
Total Budget / Expenses over department 787,793 938,907 881,220 881,097 876,885
Total FTE's 6 5 5 5 5
# overall users 325 325 275 275 275
City Employees 380 360 285 285 285
Workload/Output
# total work orders 3,935 2,300 2,800 2,300 2,800
Effectiveness/Service Quality
% work orders completed within 3 days 97.0% 98.0% 99.0% 98.0% 99.0%
% customer rating good or better on support 95.0% 95.0% 99.0% 95.0% 99.0%
Efficiency Measure
Cost per user 2,424 2,889 3,204 3,204 3,164
Cost per City Employee (FTE) 2,073 2,608 3,092 3,092 3,053
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