03.01.2015 Views

FY 2011-12 Adopted Budget - City of Oviedo

FY 2011-12 Adopted Budget - City of Oviedo

FY 2011-12 Adopted Budget - City of Oviedo

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

PERFORMANCE PROFILE<br />

Department<br />

Recreation and Parks<br />

Program<br />

General Facility Maintenance<br />

Program Description<br />

General Facility Maintenance is a support service function <strong>of</strong> <strong>City</strong> government that provides repair and maintenance services for<br />

seven (7) <strong>City</strong> buildings and structures (excluding <strong>City</strong> parks and recreation facilities). The services provided include janitorial,<br />

routine electrical, plumbing, carpentry, air conditioning, painting, and miscellaneous repairs. This program is also responsible for<br />

overseeing and monitoring contracted services for electrical, extermination and air conditioning.<br />

In addition, facility maintenance performs one-time building and minor renovation projects when it is less costly than using an<br />

outside contractor.<br />

Performance Outcomes<br />

<strong>FY</strong> 08-09 <strong>FY</strong> 09-10 <strong>FY</strong> 10-11 <strong>FY</strong> 10-11 <strong>FY</strong> 11-<strong>12</strong><br />

Measure Actual Actual <strong>Budget</strong> Projection <strong>Budget</strong><br />

Input/Demand<br />

Total <strong>Budget</strong>/Expenses 387,781 368,380 323,174 324,999 293,500<br />

Total FTE's 5 5 4 4 4<br />

Total square footage maintained/repaired 64,403 64,403 64,403 64,403 64,403<br />

Workload/Output<br />

# work orders completed: - 1,716 1,716 1,801 1,801<br />

- Custodial Services - 1,211 1,211 1,273 1,273<br />

- Repairs - 222 222 257 257<br />

- Emergencies - 23 23 30 30<br />

- Other - 260 260 241 241<br />

Effectiveness/Service Quality<br />

Average number <strong>of</strong> days to complete L priority w/o - 1.0 1.0 1.0 1.0<br />

% emergency repairs completed within 24 hours - 100% 100% 100% 100%<br />

Internal customer satisfaction rating (% good/excellent) - 88% 88% 100% 100%<br />

Efficiency<br />

Cost per work order completed - 214.67 188.33 180.45 162.97<br />

Cost per square foot to maintain/repair 6.02 5.72 5.02 5.05 4.56<br />

265

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!