FY 2011-12 Adopted Budget - City of Oviedo

PERFORMANCE PROFILE
Department
Public Works
Program
Fleet Maintenance
Program Description
Fleet Maintenance is a support service of city government that provides a comprehensive array of repair and preventive
maintenance services for a fleet of approximately 211 vehicles and 175 pieces of equipment and other non-rolling stock.
Fleet Maintenance also maintains a parts shop and inventory, coordinates all sublet repairs (except for Fire pumpers and
rescue vehicles) and manages the City's vehicle replacement program. In addtion, fleet oversees operations of the City's
central fueling facility and maintains management and billing information for all vehicles and equipment.
As an "internal service" operation, Fleet Maintenance recovers its labor and overhead through an hourly labor rate
charged to user departments. The cost of all parts and sublet repairs are charged directly to the affected department.
Performance Outcomes
Measure
FY 08-09 FY 09-10 FY 10-11 FY 10-11 FY 11-12
Actual Actual Budget Projection Budget
Input/Demand
City-wide Fleet Expenses (repairs, fuel &
overhead) 889,884 755,966 775,896 789,712 882,875
- Labor and overhead 186,506 228,052 228,670 240,712 244,429
- Parts and sublet repairs 66,704 154,266 162,899 162,000 192,750
- Unleaded and diesel fuel 364,424 373,648 384,327 387,000 445,696
Total FTE's (including mechanics) 4.00 3.00 3.00 3.00 3.00
- Number of Mechanic FTE's 2.64 2.30 2.30 2.30 2.30
Mechanic Productive/Billable Hours 4,190 3,952 3,952 3,988 4,000
Workload/Output
# pieces of rolling stock 211 211 208 209 209
# pieces of non-rolling stock 178 175 172 173 173
# "services" or work orders completed: 2,086 1,672 1,800 2,200 2,200
- Preventive Maintenance Services 567 375 395 600 600
- Repairs/Other 1,519 1,297 1,405 1,600 1,600
Effectiveness/Service Quality
Average time to complete repairs (hours) 1.32 1.50 1.50 1.46 1.50
Mechanic productivity rate 58.0% 64.0% 78.0% 86.0% 80.0%
% of repairs returned 26.0% 1.3% 0.5% 2.5% 0.5%
Customer satisfaction rating 98.0% 98.0% 98.0% 98.0% 98.0%
% of Police vehicles in shop more than 4 hours 1.0% 1.0% 1.0% 1.0% 1.0%
Efficiency
Hourly labor rate 110.95 86.50 86.50 86.50 86.50
Average hourly labor rate of private shops 88.00 92.00 92.00 92.00 92.00
Work Orders to Mechanic ratio (quarterly) 790.2 727.0 782.6 956.5 956.5
281