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Statistics for Decision- Making in Business - Maricopa Community ...

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which has undergone no additional research to prove the claim Do you know why you're pay<strong>in</strong>g<br />

$720 <strong>for</strong> car <strong>in</strong>surance every six months, while you're roommate is pay<strong>in</strong>g only $450 If a<br />

mammogram comes back positive <strong>for</strong> breast cancer, is there any chance that this is a false<br />

positive Should you be surprised that no ethnic applicants were hired to a company if three<br />

applicants were to be selected, when 15 were Caucasian and 5 were Hispanic Is there a reason<br />

to suspect <strong>in</strong>equality It should not surprise you that these can be answered with probability and<br />

statistics.<br />

1.1.2 Types of Data<br />

In order to be able to reach the goals mentioned above, we need to have some sort of <strong>in</strong><strong>for</strong>mation<br />

about which to make our decisions – we call this <strong>in</strong><strong>for</strong>mation data.<br />

Data comes <strong>in</strong> two ma<strong>in</strong> categories: quantitative and qualitative/categorical.<br />

Quantitative variables, as the title implies, deal with numerical quantities. For example, the<br />

average revenue of a Whole Foods market store is considered a quantitative variable, s<strong>in</strong>ce the<br />

measurement is a number.<br />

Qualitative variables, on the other hand, deal with qualities. For example, the type of television<br />

that a customer is likely to purchase is considered a qualitative variable, s<strong>in</strong>ce its value will be,<br />

<strong>for</strong> <strong>in</strong>stance, plasma, LED, LCD, etc.<br />

1.1.3 Not All Quantitative Variables Are As They Appear!<br />

Just because a variable is stated as a numerical value doesn‟t mean that it can be treated as a<br />

numerical value. A variable must be classified accord<strong>in</strong>g to its scale of measurement.<br />

For <strong>in</strong>stance, suppose you are to test three market<strong>in</strong>g tactics on customers. You call these tactics,<br />

Tactics 1, 2, and 3, respectively. These tactics have numerical values, but the numbers do not<br />

have any order<strong>in</strong>g significance. That is, tactic 1 is not necessarily better than tactic 3. These<br />

numbers serve simply as names <strong>for</strong> the values of the variables and cannot be numerically<br />

compared. We call this a variable of nom<strong>in</strong>al scale.<br />

Suppose that a bus<strong>in</strong>ess magaz<strong>in</strong>e reports the top three new bus<strong>in</strong>esses <strong>in</strong> the city each month.<br />

That is, we have bus<strong>in</strong>esses 1, 2, and 3, where 1 is considered the best of the three, 2 the second<br />

best, and 3 the third best. In this case, we can talk about 1 be<strong>in</strong>g better than 2 and 3 and 3 be<strong>in</strong>g<br />

worse than 1 and 2. This type of variable has the properties of a nom<strong>in</strong>al scaled variable, but also<br />

has the property of order. We call this a variable of ord<strong>in</strong>al scale.<br />

In another example, consider the variable IQ. Suppose two people have IQ‟s of 100 and 120.<br />

Based on this <strong>in</strong><strong>for</strong>mation, we can say that the person with 120 has a higher IQ. However, we<br />

can also say that the second person has an IQ that is 20 po<strong>in</strong>ts higher than the first person. We<br />

couldn‟t really say this <strong>for</strong> the example above. In addition to be<strong>in</strong>g nom<strong>in</strong>al (a person can be<br />

identified by their value) and ord<strong>in</strong>al (can rank the scores), we can also talk about the differences<br />

<strong>in</strong> scores. This type of variable is of <strong>in</strong>terval scale.<br />

<strong>Statistics</strong> <strong>for</strong> <strong>Decision</strong>-<strong>Mak<strong>in</strong>g</strong> <strong>in</strong> Bus<strong>in</strong>ess © Milos Podmanik Page 7

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