Governing for Results 13 - Washington State Digital Archives

Washington State Gambling Commission
Automated Scheduling Saves Steps
Previously, the Commission’s three conference room schedules were kept in the
Administration Office area in a hard copy, monthly calendar format. To schedule
meetings in any of the three conference rooms, staff needed to either make a
physical trip to the calendar location or several phone calls to check or confirm
dates. Although this process worked, it was time consuming and inconvenient
for both scheduler and user, particularly to staff whose worksite was other than
the Lacey office. This team proposed that by using our existing calendar system
in our Outlook Program, the conference room schedules could be readily
available to all agency users, in every office statewide. Now this information is
on line and the conference room schedules are within a few keystrokes for
everyone.
Results
★ Improved efficiency by providing agency-wide computer access to each of the
three conference room schedules.
★ Improved accuracy in scheduling meeting arrangements, avoiding duplicate
scheduling.
★ Increased worker satisfaction due to convenience of computer use rather than
having to make the physical trip(s) to the Administration office.
★ Improved customer service to external users.
Team Name: Conference Room Schedule Team
Team Members: Vicki Sprague, Tom Means
CONTACT: Vicki Sprague, (360) 438-7654, extension 373
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