Governing for Results 13 - Washington State Digital Archives

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Department of Financial Institutions Statutes and Rules for Licensees Added to Website The Consumer Services Division of Department of Financial Institutions licenses and regulates mortgage brokers, check cashers/sellers (payday lenders), escrow companies and consumer loan companies. Often licensees or those interested in doing business with a licensee call the division asking "what the law says" regarding an aspect of their business transaction. Informal surveys of those making the inquiries indicated they did not have copies of the laws in question and that they would look the answer up themselves if copies of the laws were accessible. The Mortgage Broker Practices Act, the Consumer Loan Act, the Escrow Agent Registration Act and the law Relating to Check Cashers and Sellers were placed on the Consumer Services web page along with the rules supporting each act. Results ★ Calls asking what the laws said declined. ★ Copies of laws being sent to customers were reduced by approximately 35%. ★ Staff were able to devote more time to license review as fewer calls regarding the Acts were received. ★ Enforcement and consumer complaint staff handled fewer inquiries regarding the Acts, thus were able to devote more time to investigations and consumer complaints. Team Name: Consumer Services Website Statutes and Rules Team Team Members: Kae McDonnell, Ed Ives CONTACT: Gloria Papiez, (360) 902-8820 37
Department of Financial Institutions Division of Credit Unions Revamps Exam Report The Department of Financial Institutions, Division of Credit Unions, examines credit unions that do business in Washington State for safety and soundness in order to protect their members’ financial interests. The previous safety and soundness examination report format had grown outdated, lacked professional presentation, was poorly organized and lacked key elements that contribute to correction of weaknesses by credit unions. As a result, credit union management could overlook an issue as they sorted through the report to address weaknesses. In addition, advances in software tools had not been incorporated into the report. A team was formed to redesign the report into a more effective format. Results ★ Improved visual presentation, readability, and professional look to the report. ★ Various reader groups are now able to quickly focus on their areas of interest. ★ More clarity on improvements needed in a credit union’s operation. Team Name: Credit Unions’ Examination Report Team Team Members: Sue Graham, Feryl Woodworth, Rick Ullrich, Austine Izuagbe, Caryl Ausejo, Glenn Ross, Jay Weintraub, Mike Delimont, Linda Jekel, Parker Cann CONTACT: Gloria Papiez, (360) 902-8820 38
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Governing for Results 13 - Washington State Digital Archives

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