Governing for Results 13 - Washington State Digital Archives
Governing for Results 13 - Washington State Digital Archives
Governing for Results 13 - Washington State Digital Archives
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Department of Revenue<br />
Tips <strong>for</strong> Completing Your Forest Excise Tax Return<br />
Forest Excise taxpayers are often one time only reporters on their harvest and<br />
are unfamiliar with the reporting <strong>for</strong>ms and terminology. Tax Examiners provide<br />
telephone assistance and have found the same types of questions were asked<br />
repeatedly. A <strong>for</strong>m was designed in which the instructions were more visual and<br />
taxpayer “friendly.” This <strong>for</strong>m was sent with the quarterly tax return with the goal<br />
of providing additional taxpayer service and reducing the number of incoming<br />
telephone calls to the Forest Tax Section <strong>for</strong> taxpayer assistance on simplistic<br />
questions.<br />
<strong>Results</strong><br />
★ Less telephone time <strong>for</strong> Examiners assisting taxpayers with basic questions<br />
saving approximately 40 hours a year.<br />
★ Supports the agency’s cultural attribute of being taxpayer centric as the<br />
taxpayers have the in<strong>for</strong>mation at their fingertips.<br />
★ Supports the agency goal of “making conducting business as simple as<br />
possible <strong>for</strong> our customers and employees.”<br />
★ A 15% reduction in taxpayer reporting errors is expected.<br />
Team Members: Barbie Proffitt, Jenny Smith<br />
CONTACT: Barbie Proffitt, (360) 664-0155<br />
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