Governing for Results 13 - Washington State Digital Archives

Department of Social and Health Services
Office of the Deaf and Hard of Hearing Customer
Database and Inventory Tracking Project
Accurate assistive telecommunications equipment inventory information for the
Office of the Deaf and Hard of Hearing (ODHH) was often unavailable. The
customer database was duplicated by ODHH staff, each with different
information about equipment in the possession of vendors and clients. This
resulted in tracking system errors and inventory management inefficiencies. In
addition, it caused delays in delivery of equipment statewide to deaf and hard of
hearing clients when demand for assistive telecommunications devices exceeded
inventory stores or vendors failed to receive needed inventory. Asset
management was compromised when vendors' inventory counts did not reconcile
with the master database, which also created opportunities for loss of state
property.
This improvement consolidated databases, enabling staff to identify inventory
levels, know which vendors possessed specific items for clients, and which
clients owned specific items. This also allowed for timely reorder of needed
inventory and timely delivery to vendors.
Results
★ Eliminated duplicated data entry by staff.
★ Provided more reliable reports with less human error through reduced data
handling.
★ Ensured timely access to statistical information by use of electronic tracking
options.
★ Provided better identification and preservation of state assets.
★ Provided more accurate inventory levels and timely procurement.
Team Name: Telecommunications Internal Process Improvement Team (TIPIT)
Team Members: Kelly D. Buckner, Colleen Rozmaryn, Sandra Johns, Riley
Beerbower, Lien Ngo-Tran, Jerry Heath
CONTACT: Kelly D. Buckner, (360) 902-8001
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