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Governing for Results 13 - Washington State Digital Archives

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Department of Revenue<br />

Local Sales and Use Tax Publications Re-engineering<br />

Department of Revenue (DOR) publishes compilations of local sales and use tax<br />

distributions every other month. Costs and staff time are involved to <strong>for</strong>mat,<br />

print, and mail six editions of Local Tax Distributions each year. Lag times<br />

associated with publication cause delays in getting current in<strong>for</strong>mation to<br />

customers. Research Division team members identified opportunities to improve<br />

response times and decrease costs by putting tables on the DOR Internet site as<br />

soon as they are available and reducing the frequency of paper reports to once a<br />

year. Historical data <strong>for</strong> multiple years will be on the site as well <strong>for</strong> the customer<br />

to build their own table.<br />

<strong>Results</strong><br />

★ Reduced Local Tax Distributions publication frequency, gives direct cost<br />

savings of $11,250 annually in printing and postage.<br />

★ Eliminated up to two months delay in getting tax distribution in<strong>for</strong>mation to<br />

customers.<br />

★ Less staff time expended on special data requests <strong>for</strong> historical data and <strong>for</strong><br />

customized tables.<br />

Team Name: Research Publications Group<br />

Team Members: Mary Welsh, Don Taylor, Margaret Knudson, Ray Philen,<br />

Diane Mielke, Scott Maddox, Don Gutmann, Marc Morley, Greg Charles, John<br />

Hansen<br />

CONTACT: Margaret Knudson, (360) 570-6082<br />

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