Governing for Results 13 - Washington State Digital Archives

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Dear Fellow Citizens: I am pleased to report once again that state agencies are continuing to make improvements to our government that save us money, generate revenue and provide better service for all of us. Taxpayers have demanded a better government and state workers have listened and are working hard to gain the public’s trust. Since the first publication of Governing for Results in December 1997, state agencies have reported results from over 1700 quality improvement projects, saving $71 million. Inside this booklet are highlights of those efforts from the fourth quarter of 2000. They range from quality efforts to reduce the time a citizen waits for service, to providing clear rules and instructions, to increased revenues to the state while providing better service to citizens. Collectively these efforts show the commitment our state workers are making to improve our government. They are learning from the past and reshaping how we do business in the future. The good work of state employees is making Washington State a great place to live, work and raise a family. I applaud each agency’s contributions to the quality of service we offer and commit to you that these efforts will continue. Our goal remains firm: make government work better, renew respect for public service and secure the public’s trust. Gary Locke Governor i
Welcome to the Thirteenth Edition of Governing for Results Governing for Results 13 is the thirteenth edition of highlights on quality improvement projects under way in Washington State government. The projects reported here have already produced tangible results, including new revenue generation, resources and dollars saved, and streamlined processes providing better and quicker service. These improvements have been initiated by state agencies in response to an Executive Order issued by Governor Locke in April 1997. Executive Order 97-03, Quality Improvement, requires each agency to develop and implement a plan to improve the quality, efficiency and effectiveness of the public services it provides. Since the Executive Order was issued, Washington state agencies have reported over 1700 quality projects, saving the state over $71 million. As a result of these efficiencies, approximately 869,000 staff hours have been saved. This represents overtime hours eliminated or hours redirected to other work. In addition, these efforts have produced over $70 million in new revenue. The projects in this booklet were selected from the quarterly quality reports submitted by agencies. These quality efforts are led by the Governor’s Office, with oversight by the Sub-cabinet on Management and Quality Improvement. Agency contacts are listed for each project, if more information is needed. Additional copies of this publication are available through the Governor’s Office or on the Governor’s Home Page at www.governor.wa.gov. ii
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Governing for Results 13 - Washington State Digital Archives

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