Governing for Results 13 - Washington State Digital Archives

Board of Industrial Insurance Appeals
Post Order Review Activity
Our case tracking and management system did not allow us to capture accurate
data on those cases that did not follow a standard dispute resolution process.
For example, an agreement between the parties normally takes place in
mediation, but can occur at any stage of the process. In those cases where, for
instance, a proposed decision has already been issued yet the parties want an
agreed order issued, we were not able to accurately capture data for case
management purposes, or from an agency resource standpoint. As a result,
certain events that were "exceptions" to the process were either not captured, or
were handled by a variety of creative methods by staff. This project, called
"Something Magical Happens," defined a process for these cases and built an
enhancement to our case management system to more accurately capture data
and reflect how cases are resolved.
Results
★ More accurate data and reports for decision-making.
★ Increased efficiency in handling the files.
★ Eliminated time-consuming manual processes that were maintained (saving
approximately 156 hours annually).
Team Name: Something Magical Happens
Team Members: Donalda Ball, Jeanie Parr, Susana Tapia, Larry Ramsey,
David Threedy, Gretchen Zatarain
CONTACT: Gretchen Zatarain, (360) 586-6346, extension 226
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