Governing for Results 13 - Washington State Digital Archives

Department of Printing;
Department of Social and Health Services
Forget the Lamination
Frequently, Department of Printing (PRT) customers request wallet size
informational cards to be printed and laminated. The cards are laminated to
increase their longevity and usefulness. The process of lamination can be costly,
especially for an agency the size of Department of Social and Health Services
(DSHS). A team comprised of PRT and DSHS staff researched alternatives to
lamination. The team implemented use of synthetic paper that is both tearresistant
and waterproof in lieu of traditional card stock and lamination. The
improvement reduces time, labor and materials related to lamination for both
PRT and its customers while continuing to extend the life of the card.
Results
★ Decreases cost-of-print job by an average of 60%.
★ Decreases turn-around time by an estimated 30%.
★ Increases the longevity of the product.
★ Increases customer satisfaction.
Team Name: Forget the Lamination
Team Members: PRT: Jason Bippert, Richard Platt, Brian Rapacz; DSHS:
Lynn Morgan, Kindra Benavidez, Eva Rooks
CONTACT: Jason Bippert, (360) 570-5025
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