Governing for Results 13 - Washington State Digital Archives

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Department of Revenue Receivables Reduction Beginning July 1, 1999, the Department of Revenue Compliance Division established a goal to reduce the outstanding tax dollar liabilities by 2.5% per fiscal year for the next four years. Compliance unveiled a new purpose statement, Maximize Collections-Minimize Losses, to better identify the purpose of the division. The new focus concentrates efforts on maximizing collections by prioritizing collection efforts on higher liability accounts. Education efforts minimize losses by working on voluntary compliance of the state’s tax laws. Results ★ Receivables reduced in the first fiscal year by 12%. ★ New purpose statement provides a clearly stated priority allowing employees to focus their work efforts to meet the Receivables Reduction goal. ★ Transferred lower liability accounts to the Central Collection Unit, allowing Revenue Agents in the Field Offices to concentrate efforts on higher liability accounts. Team Name: Compliance Division Team Members: The entire Compliance Division CONTACT: Michael Grundhoffer, (360) 570-6047 63
Department of Revenue Operations Efficiencies for Estate Tax Program Due to the continually increasing number of estates that are required to file estate tax returns, several efficiency improvements were made within the program. A new data base was created that saved duplicate typing on form letters and reduced typing errors for the support staff. A duplicate form was removed from the refund process in addition to streamlining efforts. A new system was set up to contact the IRS directly for closing letter verification, saving two pieces of correspondence per file. Cross training, an automated interest calculator and the utilization of the Bankruptcy and Attorney General’s Office staff on more complex estates have all helped make the program more efficient. Finally, a quicker, less extreme collection process was established to avoid filing ‘Findings’ against estates when possible. Results ★ 50% reduction in errors in outgoing correspondence. ★ Savings of 10 hours per week for support staff by avoiding duplicate typing and less general correspondence; and savings of 5 hours per week for Tax Specialists through automation and other process improvements. ★ More expedited responses to taxpayers. ★ A broader knowledge base of Estate Tax program via cross training. ★ Savings of Assistant Attorney General time by not having to deal with as many Findings cases. Team Name: Estate Tax Process Improvement Team Team Members: Julie Japhet, Phoebe Hein, Teresa Hansen, Melanie Piccin, Kim Davis, Debra Casparian CONTACT: Julie Japhet, (360) 902-8867 64
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Governing for Results 13 - Washington State Digital Archives

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