Governing for Results 13 - Washington State Digital Archives

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Department of Licensing Vessel Decal/Tab Return Rate Improvements In 1991 the rate for "returns" of Vessel decals and validation was at 24%. This meant that 24% of the decals and tabs produced for distribution were destroyed once returned because they weren’t sold. Tom Richardson, our supply officer, established control charts in order to monitor the process and gather data to indicate areas for potential process improvement. He gradually began to cut back on the amount of decals and tabs that were delivered to our customers -- more closely matching demand with the supply of decals and tabs. It took time for our customers to become comfortable with the cutback in supplies (or surplus stock) being delivered. In 1994 it was decided that a 12% return rate would be acceptable. However through Tom’s efforts he was able to reduce the return rate to the present 4.6%. Results ★ A savings of $7,980 as a result of going from the "acceptable return rate" of 12% to the actual return rate of 4.6%. ★ An imputed savings of $32,000 when comparing the high return rate of 31% in 1991 to the current rate of 4.6%. ★ Reduction in the time spent by staff (Agents and sub-agents) in identifying and inventorying tabs designated for return to Department of Licensing (DOL). ★ DOL staff time saved not having to perform the "de-assigning" function for expired inventory (assignment of tabs to counties and then to agents/subagents). For example, in King County the returned inventory decreased from 500,000 tabs to 70,000. Team Name: Vessel Tab/Decal Return Rate Improvement Team Members: Tom Richardson CONTACT: Tom Richardson, (360) 902-3831 53
Department of Personnel Creating a Better Looking, Easier to Use, and Less Expensive Training and Development Services Catalog The Department of Personnel’s (DOP’s) Training and Development Services Division has provided the state workforce annually with over 1,000 training and development courses. The services are printed monthly in a catalog that has a distribution list of approximately 3,000. A three-phased plan to reduce costs was developed. Phase 1 involved the use of a customer survey to reduce the recipient mailing list. Phase II used new printing technologies and generated a better publication at less cost. Phase III will involve redesigning the publication itself to reduce the number of pages by 50% which is a result of increased use of the Training and Development Services website. Results ★ Savings of $57,396 per year in printing and distribution costs. ★ An easier to read and more professional looking publication was produced. ★ Shipping and handling was reduced for both DOP and other agencies. ★ Use of the website is growing thereby reducing the need of hard copies. Team Name: Course Catalog Cost-Containment Committee Team Members: Doug Spohn, Judy Storey, Carol Daugherty, Rod Bracken, Tammy Wood, Janet Krueger, Pam Oyler, Rod Bracken, Marty Hodgkinson, Jean Backman CONTACT: Judy Storey, (360) 664-1928 54
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Governing for Results 13 - Washington State Digital Archives

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