Governing for Results 13 - Washington State Digital Archives

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Department of Revenue Tips for Completing Your Forest Excise Tax Return Forest Excise taxpayers are often one time only reporters on their harvest and are unfamiliar with the reporting forms and terminology. Tax Examiners provide telephone assistance and have found the same types of questions were asked repeatedly. A form was designed in which the instructions were more visual and taxpayer “friendly.” This form was sent with the quarterly tax return with the goal of providing additional taxpayer service and reducing the number of incoming telephone calls to the Forest Tax Section for taxpayer assistance on simplistic questions. Results ★ Less telephone time for Examiners assisting taxpayers with basic questions saving approximately 40 hours a year. ★ Supports the agency’s cultural attribute of being taxpayer centric as the taxpayers have the information at their fingertips. ★ Supports the agency goal of “making conducting business as simple as possible for our customers and employees.” ★ A 15% reduction in taxpayer reporting errors is expected. Team Members: Barbie Proffitt, Jenny Smith CONTACT: Barbie Proffitt, (360) 664-0155 65
Department of Revenue Internet Advances Leading to Better Customer Service On a semi-annual basis, the Forest Tax Section, Special Programs Division, Department of Revenue has to update the Stumpage Value Tables (tables that value timber for excise tax purposes). At a minimum, there are three public hearing notices that are mailed to taxpayers. Often, there are many copies going to different individuals within a company. We wanted a means that would provide better service to the customer and would reduce costs to the state. Results ★ Moving at least 25% of the large harvesters off of the mailing list to the e-mail list. ★ Eliminated the need to mail hard copies to these harvesters—eliminating postage costs, handling costs (CMS) and time to “stuff” the envelopes by our staff. ★ Provides faster, better and more effective service to our customers. ★ Allows them to correspond electronically before the hearing date if they have questions or concerns. Team Members: Mark Longrie, Steve Vermillion, Laurence Reeves CONTACT: Steve Vermillion, (360) 664-8432 66
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Dear Fellow Citizens: I am pleased
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SINGLE AGENCY PROJECTS Board of Acc
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Governing for Results 13 - Washington State Digital Archives

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