Governing for Results 13 - Washington State Digital Archives

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Department of Labor and Industries Timely Resolution of Wage-Replacement Claims The Region 5 field claims unit was given a goal of appropriately resolving wagereplacement issues on 450 claims in a three month period. Doing so would help Department of Labor and Industries (L&I) meet it’s mandate from the Legislature for a 7.5% reduction in the time loss duration index, which incorporates the number of claims, how long those claims remain open, the levels of benefits and the amount of benefits paid. Region 5 made several process changes that helped to reach that goal. One example: Vocational service consultants started taking all calls from private vocational counselors and handling any vocational issues that arise on a claim. The effect was to give the claims unit more time to resolve claims. Another example: Risk management services began targeting employers with high injury rates and offering consultation services to those employers, with one of the goals being to get employers’ participation in getting people back to work. Results ★ Resolved wage-replacement issues on 480 claims, exceeding the team goal by 7%. ★ Increased the unit’s productivity on wage-replacement claims by 103% compared to the baseline. ★ Successful teaming of claims, vocational and risk management programs. ★ On average, vocational service consultants made available an 8% increase in hours per week for the claims unit to manage claims - almost 2,000 hours per year. Team Members: Jeanette Newkirk (Lead), Mary Garza, Raquel Garza, Ruby Gonzalez, Maria Cruz Guzman, Maria Jimenez, Kelli Kashishian, Julie Rodriguez, Stephanie Snell, Steven Yunker, Leticia Zesati, Roy Callahan, Norma Martinez, Annabea Alvarado, Manuel Heredia, Jack Patton, Barbara Pyle (Consultant) CONTACT: Barbara Pyle, (509) 886-6564 47
Department of Labor and Industries Inspection Report Timeline Under authority of the Washington Industrial Safety and Health Act (WISHA), Department of Labor and Industries (L&I) compliance officers conduct work site inspections to verify that employers are ensuring the safety and health of their workers as required. Once an inspection is completed, the officer must write a report and submit it to Central Office to be processed and issued. In Region 6 (Spokane), the lapse in time between the completion of the inspection and the writing of the report was averaging 69 days. Inspectors, striving to achieve goals for the number of inspections conducted, were beginning new inspections before previous ones were written up, thus accumulating growing backlogs of uncompleted inspections. To reduce the lapsed time between completed inspections and written reports, supervisors began tracking completed reports, and requiring inspectors with more than three unfinished reports to complete those reports before new inspections are initiated. Additionally, new work unit protocols were implemented to discourage staff from interrupting inspectors who are writing reports. Inspectors also receive coaching on report writing. Results ★ Elapsed time from inspection to writing and entering the report into the computerized tracking system has been reduced from 69 days to 11 days. ★ Report writing skills have improved, resulting in more defensible legal reports. ★ With report writing skills improving, the time required to write the report is decreasing. ★ Employers now receive written reports within two weeks of the completed inspection, compared to the 8 to 9 weeks previously. Team Name: Region 6 WISHA Compliance Team Members: Will Skuse (Team Lead), Mark Aguiar, Tom Anselmo, Steve Belnap, Steve Brooks, Deborah Haigh, Joe Luce, Garry Newbry CONTACT: Will Skuse, (509) 324-2544 48
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Dear Fellow Citizens: I am pleased
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Governing for Results 13 - Washington State Digital Archives

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