Governing for Results 13 - Washington State Digital Archives

Results
★ The State Printer and Consolidated Mail Services worked to eliminate 6 steps
in the process of billing, communicating, and documenting by improving
instructions for customer jobs that were printed at the State Printer and
mailed by Consolidated Mail Services. This improvement cut this process in
half for both agencies.
★ Increased communication regarding pick up times, customer inquiries, and
clarification of procedures resulted in 261 hours saved annually for the three
partner agencies.
★ Consolidated Mail Services and the State Printer worked together to
coordinate job ordering practices resulting in a one-time cost avoidance of
$738, a greater awareness of each other’s processes, and 50% increase in
response time from going from multiple contacts to a single point of contact.
★ By working together and using available technology to make manual
processes become faster and more streamlined for customers, the team
saved 1,256 hours for internal and external customers and $12,300 annually
(as previously reported in Governing for Results).
★ Employment Security met with the APM team and addressed processes
shared by the four agencies. The team's effort eliminated delays in response
time during off-hour communications, reduced the amount of "surprise jobs,"
and decreased the time it took to resolve inquiries by using a universal job
name for jobs that run through all four agencies.
★ All the efforts made by the partnership enhanced interagency cooperation and
responsiveness and increased awareness of stakeholders concerns, interests
and expectations.
If we can provide you coordinated printing and mailing services, give the APM
Project Line a call, at (360) 664-9508. We’d like you to be our next success
story!
Team Name: Accelerated Print and Mail Process Improvement Team
Team Members: Department of Labor and Industries: Anita Noah;
Employment Security Department: Judy Carlson, Tom Lepique, Linda Cochran;
Department of Information Services: Bonnie Beatty, Linda Jackson, Linda
Harden, Jason Beers, Jason Lucarelli, Dan McDaniel, Oren Steplight;
Department of Printing: Bob Cross, Kelley Kellerman, Sharie McCafferty, Larry
Weber; Department of General Administration: Jenene Huston, Greg Lawrence,
Martin Peters, Neil Tuggle, Tuan Hoang, Jack Weeks
CONTACT: Greg Lawrence, APM Project Manager, (360) 664-9508
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