Governing for Results 13 - Washington State Digital Archives

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Department of Personnel Washington Personnel Resources Board Meetings Reduction For decades the Washington Personnel Resources Board met once a month to deliberate and adopt amendments to the Merit System Rules, compensation plan, and related business. Through improved planning and customer coordination, the length of the meeting has been drastically reduced. In addition, the frequency of meetings has been significantly reduced; meetings are now every other month unless an emergency issue needs to be dealt with. Results ★ Savings in travel time and expense for clients who need to attend. ★ Savings of $4,470 in Department of Personnel printing and mailing costs. ★ Savings of $1,500 in time and salary costs for Board members. ★ More time for analysis of items submitted for Board rulings, thereby resulting in fewer postponements. Team Members: Dorothy Gerard, Lisa Skriletz CONTACT: Dorothy Gerard, (360) 664-6343 55
Department of Printing Increase Copy Center Billing Capabilities State agencies often contact the Department of Printing (PRT) inquiring and requesting information pertaining to copy center billing. Access to this information by Copy Center Billing staff had been restricted to the current and previous month, which made it difficult to answer customer questions. Through customer inquiries, PRT became aware that customers needed to obtain this information promptly for accounting verification. This team implemented the use of a new ticket, which allows storage of billing information for one year. Copy Center Billing staff are able to quickly respond to customer inquiries, thus saving time and increasing efficiency for PRT staff and customers. Results ★ Saves 144 FTE hours per year for PRT staff. ★ Increases response time for customer inquiries. ★ Increases accessibility to Copy Center Billing information. ★ Increases customer satisfaction. Team Name: Bigger, Better Billing Team Members: Patrice Lucas, Debbie Molenda CONTACT: Patrice Lucas, (360) 570-5072 56
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Dear Fellow Citizens: I am pleased
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The following teams were selected a
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TABLE OF CONTENTS MULTIPLE AGENCY P
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SINGLE AGENCY PROJECTS Board of Acc
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Department of Social and Health Ser
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Page 15 and 16: Department of Information Services;
Page 17 and 18: Department of Transportation; Washi
Page 19 and 20: Department of General Administratio
Page 21 and 22: Department of Licensing; Department
Page 23 and 24: Washington State Patrol; Traffic Sa
Page 25 and 26: Department of Licensing; Department
Page 27 and 28: Employment Security Department; Dep
Page 29 and 30: Employment Security Department; Dep
Page 33 and 34: Department of Printing; Office of t
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Page 38 and 39: Board of Accountancy National Award
Page 40 and 41: Department of Agriculture Apple Pre
Page 42 and 43: Department of Corrections Fast Trac
Page 44 and 45: Department of Corrections Increased
Page 46 and 47: Department of Ecology Indexing and
Page 48 and 49: Department of Financial Institution
Page 52 and 53: Department of Information Services
Page 54 and 55: Department of Labor and Industries
Page 62 and 63: Department of Licensing Financial R
Page 64 and 65: Department of Licensing Vessel Deca
Page 68 and 69: Department of Printing Merge Purge
Page 70 and 71: Department of Retirement Systems Re
Page 72 and 73: Department of Revenue Public List o
Page 74 and 75: Department of Revenue Receivables R
Page 76 and 77: Department of Revenue Tips for Comp
Page 78 and 79: Department of Revenue Performance E
Page 80 and 81: Department of Social and Health Ser
Page 88 and 89: Department of Veterans’ Affairs S
Page 90 and 91: Employment Security Department Spok
Page 92 and 93: Employment Security Department End
Page 94 and 95: Employment Security Department Keep
Page 96 and 97: Employment Security Department E&T
Page 98 and 99: Employment Security Department Job
Page 100 and 101: Employment Security Department Elec
Page 102 and 103: Health Care Authority Getting Basic
Page 104 and 105: Health Care Authority PEBB Online F
Page 106 and 107: Health Care Authority UMP Fee Sched
Page 108 and 109: Indeterminate Sentence Review Board
Page 110 and 111: Office of Administrative Hearings P
Page 112 and 113: Office of Trade and Economic Develo
Page 114 and 115: Parks & Recreation Commission E-Sch
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State Library Consumer Information
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Washington School for the Deaf Impr
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Washington State Lottery Inventory
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Washington State Patrol Pilots Take
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Governing for Results 13 - Washington State Digital Archives

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