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Customer AssistanceGETTING THE SERVICES YOUNEEDWarranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.Away From HomeIf you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.In the United States:Mailing addressFord Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48121Telephone1-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952)OnlineAdditional information and resources areavailable online at www.fordowner.comThese are some of the items that can befound online:• U.S. dealer locator by Dealer Name,City/State, or Zip Code• Owner Manuals• Maintenance Schedules• Recalls• Ford Extended Service Plans• Ford Genuine Accessories• Service specials and promotions.In Canada:Mailing addressCustomer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8Telephone1-800-565-3673 (FORD)Onlinewww.ford.caAdditional AssistanceIf you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:1. Contact your Sales Representative orService Advisor at your selling/servicingauthorized dealer.2. If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.3. If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.219F150 (TF6) , enUSA