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SYNCIf a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone. Youcan learn more about the 911 Assistfeature, visit www.SYNCMyRide.com,www.SYNCMyRide.ca orwww.syncmaroute.ca.See Supplementary Restraints System(page 39). Important information aboutairbag deployment is in this chapter.See Roadside Emergencies (page 215).Important information about the fuel pumpshut-off is in this chapter.Setting 911 Assist On1. Press the phone button to enter thephone menu.2. Scroll to select 911 Assist.3. Press OK to confirm and enter the 911Assist menu.4. Scroll to select between On and Off.5. Press OK when the desired optionappears in the radio display. Set On orSet Off appears in the display asconfirmation.Off selections include:• Off with reminder: Provides a displayand voice reminder at phoneconnection at vehicle start.• Off without reminder: Provides adisplay reminder only without a voicereminder at phone connection.To make sure that 911 Assist worksproperly:• SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.• The 911 Assist feature must be set onbefore the incident.• You must pair and connect aBluetooth-enabled and compatiblecell phone to SYNC.• A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.• A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.• The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.In the Event of a CrashNot all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.Before making the call:• SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.• SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.339F150 (TF6) , enUSA