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SYNCUSB and media issuesIssuePossible cause(s)The file may be corrupted.The song may have copyrightprotection, which doesnot allow it to play.Possible solution(s)Some devices require you tochange the USB settingsfrom mass storage to MTPclass.Vehicle Health Report and Services (Traffic, Directions and Information) issuesIssueI received a text that I didnot activate Vehicle HealthReport.I am unable to retrieve thereport on the website, or Ireceive a system error.I am unable to submit areport.I heard a commercial whenI tried to use Traffic, Directionsand Information.Possible cause(s)You did not activate youraccount on the website.You may have the wrongVIN (vehicle identificationnumber) listed.The preferred dealerinformation did not loadcorrectly.This could be due to yourphone's compatibility.Bad signal strength.You did not register yourphone correctly on thewebsite.You did not activate thisphone for this service.Your phone has ID blockeractive.Possible solution(s)This is a free feature, but youmust first register online touse it.Make sure that your VIN iscorrectly listed in youraccount.When you register youraccount, you must choose apreferred dealer. If it alreadylists a dealer, try selectinganother dealer and loggingout. Log back in, change itback to your preferreddealer, and retrieve thereport.Update your cellular numberin your account on thewebsite.Make sure you have fullsignal strength and that yourBluetooth volume level hasbeen turned up.Make sure the currentlyconnected phone isregistered on yourSYNCMyRide account.Try deleting your phone andperforming a clean pairing.This is a free feature, but youmust first register online touse it.356F150 (TF6) , enUSA