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SYNCIssuePhone issuesPossible cause(s)This may be a possiblephone malfunction.Possible solution(s)Try turning off the device,resetting the device orremoving the device'sbattery, then trying again.USB and media issuesIssueI am having troubleconnecting my device.SYNC does not recognizemy device when I turn on thecar.Bluetooth audio does notstream.SYNC does not recognizemusic that is on my device.Possible cause(s)This may be a possibledevice malfunction.This is a device limitation.This is a phone-dependentfeature.The device is not connected.Your music files may notcontain the correct artist,song title, album or genreinformation.Possible solution(s)Try turning off the device,resetting the device,removing the device'sbattery, then trying again.Make sure you are using themanufacturer's cable.Make sure you insert theUSB cable correctly into thedevice and the USB port.Make sure that the devicedoes not have an autoinstallprogram or activesecurity settings.Make sure you are notleaving the device in yourvehicle during very hot orcold temperatures.Review the device compatibilitychart on the SYNCwebsite to confirm yourphone supports theBluetooth audio streamingfunction.Make sure you correctlyconnect the device to SYNC,and that you have pressedplay on your device.Make sure that all songdetails are populated.355F150 (TF6) , enUSA