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Q16: I sit down in my room in Weaver Hall <strong>to</strong> bring up my paper that I was working on in <strong>the</strong>CAC Lab, but I cannot because I do not have Microsoft Word or any of <strong>the</strong> Microsoft Officesuite that is in <strong>the</strong> CAC Lab.A: The software programs installed on <strong>the</strong> computers in <strong>the</strong> labs on campus can’t be used across<strong>the</strong> network. Only data files you have created can be accessed across <strong>the</strong> network, but licensedsoftware from <strong>the</strong> labs cannot be transferred. If you want <strong>to</strong> use Microsoft Word or any o<strong>the</strong>rlicensed software program on your computer in your dorm room, you must purchase thatsoftware for your own use. You can purchase software from Scholarbuys at a student reducedrate. Information on <strong>Student</strong> purchases go <strong>to</strong> http://www.scholarbuys.com/students.html for moreinformation, or click on “<strong>Student</strong>s & Educa<strong>to</strong>rs” and follow <strong>the</strong> prompts.Q17: What if I already have Word Perfect loaded on my computer?A: Microsoft Word is <strong>the</strong> <strong>Methodist</strong> <strong>University</strong> word processing program of choice. That means thatyou will probably use Microsoft Word in <strong>the</strong> CAC Lab for word processing. If you use MicrosoftWord in <strong>the</strong> CAC Lab, you will have <strong>to</strong> convert your document <strong>to</strong> Word Perfect format in order<strong>to</strong> access it in your computer/lap<strong>to</strong>p in your dorm room. You can also save your documents inRich Text Format (RTF). If you do not save your files in RTF, you can go back and forth betweenword processing programs, but it is cumbersome.Q 18: I have Microsoft Office 2005, which has a different version of Microsoft Office from whatyou have in <strong>the</strong> lab. Won’t that cause problems?A: It can. If you save your documents in Rich Text Format (RTF), you should not have a problem. Ifyou are having a problem, check with <strong>the</strong> CAC lab assistant. He/she can convert your documentsfor you and/or show you <strong>the</strong> format <strong>to</strong> save documents in <strong>to</strong> move between versions.Q19: Where on campus are Wireless Access Points located?A: Wireless access points are located in <strong>the</strong> following areas: PA Building, Davis Memorial Library (1st& 2nd floor), PGM classroom, Math/Computer Science Building, Cape Fear Commons CommunityBuilding, Chris’ House, Nimocks Fitness Center, Clark Hall, Riddle Center, Berns <strong>Student</strong> Center,Science Building and on <strong>the</strong> 1st floor common areas of Garber, Sanford Cumberland residencehalls. Proposed locations after <strong>the</strong> network infrastructure is updated include; 1st floor commonarea of West residence hall and Trustees’ Building.Q 20: What if I have a problem configuring my computer even <strong>to</strong> access <strong>the</strong> Internet?A: We do proceed from <strong>the</strong> assumption that your computer is operating properly before you attempt<strong>to</strong> connect it <strong>to</strong> MuNet. If it is and you still cannot get it <strong>to</strong> connect, <strong>the</strong>n call us at 7300 and we willattempt <strong>to</strong> troubleshoot your problem over <strong>the</strong> telephone. If this does not work, we may <strong>the</strong>n need<strong>to</strong> dispatch a technician <strong>to</strong> your room <strong>to</strong> take a look at it. Be Advised, we do not make same dayappointments. You will have <strong>to</strong> make an appointment for a technician for <strong>the</strong> following day. When<strong>the</strong> technician first enters your room, he/she will evaluate your computer <strong>to</strong> determine if it is workingproperly and meets <strong>the</strong> specifications mentioned earlier. This means that your computer must beout of any container or box, set up, plugged in, with <strong>the</strong> moni<strong>to</strong>r, keyboard and mouse attachedand <strong>the</strong> computer/lap<strong>to</strong>p turned on. If not, you will have <strong>to</strong> make ano<strong>the</strong>r appointment after youset up your computer. WE do not setup any o<strong>the</strong>r devices, <strong>to</strong> include printers, scanners, zipdrives, etc .If are having a problem with your computer, and you will have <strong>to</strong> contact your originalvendor for support/repair or local computer vendor for support/repair. If you have trouble after that,we will check <strong>the</strong> socket in your room <strong>to</strong> verify that it is working properly. The network up <strong>to</strong> <strong>the</strong>wall socket is our responsibility. The computer is your responsibility.Q 21: What if I get a virus like Funlove or I Love you on my computer and it will not work anymore?A: Be very careful about loading diskettes, CDs, or programs in<strong>to</strong> your computer. Be careful abou<strong>to</strong>pening e-mail messages or attachments from people you do not know. You will not get a virusfrom MuNet (See question 22). We strongly advise that you purchase and install one of <strong>the</strong>current virus protection software packages on your computer, and keep it updated. They areavailable at almost any s<strong>to</strong>re that sells software and online. The <strong>University</strong> books<strong>to</strong>re sells Anti-Virussoftware as well. Be warned, <strong>the</strong> <strong>University</strong> does not provide or install any antivirus software onstudent computers. This is an individual user’s responsibility as well as keeping it updated.89

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