2007-08 2nd Quarter Status Report - City Of Beverly Hills

Work Plan:Priority Tier:Creation:060Program: 4801901Category:Creation Date: 6/19/2007Estimated Completion Date:Description of Status/Comments:E-Gov ImplementationComplete implementation of E-Gov, an on-line payment processing center, that will allowcustomers to pay their utility, monthly and preferential parking, false alarm, business permits,business tax and miscellaneous bills on-line using either credit or debit card.City Initiative:FINANCE - CUSTOMER SERVICES/ACCOUNTS RECEFund: 48 Policy, Administrative and Legal FundDept: 11 11City Initiative # 4: Improving Services and Results1 - Originally Budgeted10/1/2008OtherDepartmentsInvolved:Multi-Department:Status: Qtr 1: 0% Qtr 2: 0% Qtr 3: 0% Qtr 4: 0%Business tax upgrade in final stages of implementation. Remaining clean-up issues will be completedby March 2008. Implementation of E-Gov will begin April 2008.Work Plan:061Creation Date: 6/19/2007Estimated Completion Date: 6/30/2008CSR TrainingDevelop training program for Customer Service Representatives providing cashiering function.Program: 4801902 FINANCE - CUSTOMER SERVICES/CASHIERINGFund: 48 Policy, Administrative and Legal FundDept: 11 11Priority Tier:City Initiative:Category:Creation:City Initiative # 1: Organizational Development - Being the Best1 - Originally BudgetedOtherDepartmentsInvolved:Multi-Department:Status: Qtr 1: 10% Qtr 2: 10% Qtr 3: 0% Qtr 4: 0%Description of Status/Comments:Pending completion of the one-stop business center being developed with the ground/first floor remodelwithin City Hall.II - 94FY 2007/08 2nd Quarter