2007-08 2nd Quarter Status Report - City Of Beverly Hills

Work Plan:Priority Tier:Creation:225Estimated Completion Date:IT Customer Service DeliveryExpand customer service component to IT services delivery with increased emphasis on:setting appropriate expectationsexpanding project management servicesdefining roles and responsibilitiesimproving communicationProgram: 4101501 IT ADMINISTRATIONFund: 41 Information Technology FundDept: 31 31City Initiative:Category:Creation Date: 6/19/2007Description of Status/Comments:City Initiative # 4: Improving Services and Results1 - Originally Budgeted3/31/2008OtherDepartmentsInvolved:Multi-Department:City ClerkPolicy & ManagementStatus: Qtr 1: 25% Qtr 2: 50% Qtr 3: 0% Qtr 4: 0%IT is working with Camp Dresser and McKee and the Strategic Technology Advisory Committee(STAC) to update and establish industry best practice Service Level Agreements (SLA).Work Plan:226Creation Date: 6/19/2007Estimated Completion Date: 6/30/2008Training ProgramsExpand internal training program that emphasizes both technical and emergency operationstrainingProgram: 4101501 IT ADMINISTRATIONFund: 41 Information Technology FundDept: 31 31Priority Tier:City Initiative:Category:Creation:City Initiative # 4: Improving Services and Results1 - Originally BudgetedOtherDepartmentsInvolved:Multi-Department:Status: Qtr 1: 20% Qtr 2: 50% Qtr 3: 0% Qtr 4: 0%Description of Status/Comments:IT has attended professional development training including Supervisory Academy, Management andLeadership Academy and Emergency Operations training with the City's Emergency ManagementOffice. IT will continue to expand professional and technical development.II - 177FY 2007/08 2nd Quarter