2007-08 2nd Quarter Status Report - City Of Beverly Hills

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Service IndicatorSummary by Department2nd QuarterProgressStatus DescriptionProgram:4101504 IT Client Support319 Percent of surveys received95%ranking highest satisfaction score320 Number of Help Desk tickets322opened monthly321 Total number of desktop and701laptop computers in service322 Ratio of IT support staff to clients1:215Program:4101506 IT Data Center323 Number of hours of continuous2160computer uptime based on 24/7operations324 Number of servers maintained96%325 Number of backup/recovery disks3800sent off-site annually326 Number of hours monthly600maintaining existing infrastructure327 Servers to IT staff ratio48:1328 Total number of mailboxes1094managed329 Amount of on-site storage18 terabytesIII - 30FY 2007/08 2nd Quarter
Service IndicatorSummary by Department2nd QuarterProgressStatus DescriptionProgram:4101503 IT Network and Communications330 Number of hours spent managing260security services331 Number of hours spent on400telephone support332 Number of hours spent managing400telephone services333 Number of hours spent on radio260support334 Number of hours spent on200security support335 Number of hours spent on200wireless support336 Number of hours spent managing200radio servicesProgram:4101505 IT Software Solution337 Number of hours spent in210application research anddevelopment338 Number of custom application18development requests339 Number of hours spent in50maintaining existing applications340 Number of hours devoted to50project management with clientdepartmentsProgram:4200902 Multimedia Production346 Number of City Council meetings12videotaped347 Number of other meetings9videotaped348 Number of video programs11produced349 Number of programming awards0receivedIII - 31FY 2007/08 2nd Quarter
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City of Beverly HillsFY 2007/08 Bud
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Community Reinvestment Improving Se
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Program GoalCommunity ReinvestmentM
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allure of Beverly Hills brings a he
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detailed information on specific wo
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Work Plan Summary by DepartmentProj
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Work Plan Summary by City Initiativ
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Work Plan:Priority Tier:Creation:00
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Work Plan:005Creation Date: 6/19/20
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Work Plan:120Unlicensed Businesses
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Work Plan:Creation:156Estimated Com
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Work Plan:Creation:160Program: 0103
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Work Plan:176Restructure Firefifght
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Work Plan:Complete ISO auditPriorit
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Work Plan:222George Comfort (Willia
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Work Plan:271Matrix Consulting Grou
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Work Plan:291Wilshire snd Palm Cros
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Work Plan:311New Parking Access and
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Work Plan:364Stormwater and Urban R
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Work Plan:384Sanitary Sewer Managem
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Work Plan:408Lead and Copper Deskto
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Work Plan:412Educate residents abou
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Page 294 and 295: Work Plan:436Program: 0108801 HUMAN
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2007-08 2nd Quarter Status Report - City Of Beverly Hills

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