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2007-08 2nd Quarter Status Report - City Of Beverly Hills

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Service IndicatorSummary by DepartmentDept: 11 Administrative Services<strong>2nd</strong> <strong>Quarter</strong>Progress<strong>Status</strong> DescriptionProgram:4801701 Department Administration44 Number of meetings and public620events attended45 Number of pages of reports925developed and sent46 Number of hours used to manage650departmental activities47 Number of presentations, awards,committees appointed to,professional organizations andother professional honorsreceived by departmental staff22Program:4801602 Finance - Accounts Payable48 Creating new vendors in the346system (W-9, file created)49 Number of checks; printing checks283250 Travel forms processing; number106of trips per month51 Cash receipts; number1<strong>08</strong>0of reconciliations per year52 Reconciling credit card charges45(per quarter)53 Number of active vendors per year3016Program:4801901 Finance - Customer Services/Accounts Receivable54 Customer accounts billed1400055 Average time (minutes) to answer15 minutescustomer questions56 Average days to resolve customer2-21 daysbilling disputeIII - 6FY <strong>2007</strong>/<strong>08</strong> <strong>2nd</strong> <strong>Quarter</strong>

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