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249,765 hours
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GROUPE SEB commitment...
“LISTENING MORE CAREFULLY”
Philippe Aze, a supervisor at the Saint-Lô Groupe SEB factory
STRATEGY – LIVING THE FUTURE
AN ARRAY OF TOOLS FOR INFORMATION
AND EXCHANGE
The Group’s in-house communications system uses a three-fold
approach: line management communication, the Group’s intracom
network and the in-house press.
The line management structure is the essential relay for information
between the Group’s executive bodies and its working teams.
To reinforce this direct contact, the Group created a Management
Forum in 2007. This brings together some 100 managers in France
three times a year to review trading results and the high points of
recent months, and to exchange views on various topics. On the day
after the meeting, documents presented at the Forum are sent
to all managers worldwide, who then relay the content to their
staff teams.
Another important medium of communication is the intracom
in-house network which offers a wide range of information on the
Group: daily bulletins with backup documentation on relevant
topics, exchange forums, and a growing number of links dedicated
to subjects such as sourcing, after-sales service and quality
(several dozen of these links were created in 2007). The in-house
press comprises the Tempo magazine (primarily for management)
and some twenty local site news bulletins around the world.
In 2007, a facts & figures brochure on the Group was
produced in nine languages and distributed to all our employees.
“Until I went on the diversity training course, I hadn’t felt directly concerned with the subject: the staff in our work
unit has been the same for years, and there aren’t many people from different ethnic backgrounds in the local
job market. But this training made me realize that diversity goes well beyond skin
colour: it includes equal treatment for women, taking account of handicaps (even if they
are only slight) and, in a more general sense, differences between individuals working
on the same team. The training broadened my outlook, especially by making me more
attentive to others. During meetings, for example, I now make sure that everyone participates,
and during the annual assessment interviews I will listen more carefully to what
people say. Just after the training, I still had no idea it would be so useful to me, but it
was gradually, in concrete situations, that I realized the true meaning of the word
diversity.”
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