National Standard Operating Procedures - Jul 2022

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Critical Incident Response Procedure - NSOP Section 6 – Emergency Operations Version Number: 1.0 Effective Date: 1 October 2021 Review Date: 31 <strong>Jul</strong>y 2023 Document Owner: <strong>National</strong> Lifesaving Manager 1.0 PURPOSE To outline the critical incident response procedures that may take place after SLSNZ members are involved in a ‘critical incident’ during a surf lifesaving activity. In any critical incident response, the support and wellbeing of members is the priority. 2.0 SCOPE The critical incident process is available to all SLSNZ members involved in a ‘critical incident’ during a surf lifesaving activity. Wellbeing support can be provided for incidents occurring outside of Surf Life Saving operations where surf lifesaving skills have been used off duty. 3.0 REQUIREMENTS Required PPE Awards/Licenses Training Other Equipment N/A N/A Peer supporters will undergo Peer Support training N/A SLSNZ Peer Support Handbook 4.0 INTRODUCTION What is a critical incident? A critical incident is an incident that is traumatic in nature or causes stress beyond normal operational duties. Examples of critical incidents include: • Death or body recovery • CPR • Attempted suicide • Life-threatening medical event • Assault or threatening behaviour to members • Patrol member in danger or major member injury • Or when requested NSOP CRITICAL INCIDENT PROCEDURE NSOP_FINAL 84
What is a Critical Incident Debrief? A Critical Incident Debrief consists of a combined Operational and Wellbeing Debrief. The goal of the debrief is to understand and record what happened and ensure that member wellbeing is checked and resources are provided. The Wellbeing Debrief is the priority. A Critical Incident Debrief has three main steps: 1. Operational and Wellbeing debrief. 2. Names and details recorded 3. Details sent to Benestar for Well-Checks to occur at 48 hours and two weeks (with permission) see 6.0. In instances where time is limited, such as in the early evening, it is appropriate to conduct a Wellbeing Debrief and undertake an Operational Debrief at a later time. 5.0 PROCEDURES Critical Incident Procedure 5.1 Determine if support is required. 5.2 Call 0800 SAVE LIFE to activate local Peer Support network (applies to all Regions). 5.3 State location and give brief details of incident. 5.4 SurfCom will activate peer supporters by text. 5.5 Peer supporters should reply to the SurfCom text with their availability. 5.6 Once 2-3 peer supporters have confirmed their response, additional peer supporters will be stood down by SurfCom. 5.7 The debrief should include all those who were directly involved in the incident operations and should be undertaken in a private place. 5.8 The operational part of the debrief is led by a SLSNZ staff member, Duty Officer or senior lifeguard. 5.9 The wellbeing part of the debrief is usually led by a designated peer supporter. 6.0 Conducting a Critical Incident Debrief 6.1 The person leading the Operational Debrief should: - Introduce themselves as the debrief lead and their position within the organisation - Gain an understanding of and take notes on what happened - Document who was involved and what their roles were - Identify any learnings (avoid any blame and keep this part brief) - Provide an opportunity for members to ask questions - Introduce a peer supporter to take the Wellbeing Debrief (or delegated person) 6.2 The person taking the Wellbeing Debrief (usually a Peer Supporter) should: - Acknowledge the significance and impact of the incident - Normalise the common stress reactions - Highlight the support available (Benestar, Peer Support and SLSNZ website) - Explain the Well-Check process and promote as normal process - Get permission of group to pass on names and numbers to Benestar NSOP CRITICAL INCIDENT PROCEDURE NSOP_FINAL 85
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NATIONAL STANDARD OPERATING PROCEDU
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Section 3 - Powercraft Operations O
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Start of patrol 1.3 Ensure that the
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up. 1.34 All patrol members should
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lifeguards must be present at all t
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Observational Patrol - NSOP Section
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5.7 Assess the distribution of wate
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f) Record the beach and water user
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Enough correctly fitted helmets and
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4.4 If conditions become dangerous
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Vehicle Log/s and liaise with previ
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Patrol Members’ Duties - NSOP Sec
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flagged area. 5.14 While on the bea
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e at least one surf lifeguard with
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4.0 PROCEDURES 4.1 Do not carry out
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Preseason Radio Tests Clubs must en
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ostered club patrol (as per the ros
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Club House & Tower Flags - NSOP Sec
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Temporary Beach Hazard Signage - NS
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Pic 4 Jellyfish The Jellyfish Warni
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5.1 Assessment Title (task) - You a
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4.0 INSHORE MARINE SAR - PROCEDURES
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Land-Based SAR Operations -NSOP Sec
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U E D Undertake Operation End Opera
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Ensure all rescue equipment kept in
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SLSNZ SAR Billing Process - NSOP Se
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6.14 Facilities: A rate of $150.00
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National Standard Operating Procedures - Jul 2022

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