National Standard Operating Procedures - Jul 2022

- Contact Benestar to start Well-Check process (with permission) – see 6.3
6.3 Activating the Well-Check Follow-Up procedure
This step is usually completed by a peer supporter.
Well-Checks are phone follow-ups from a counsellor within 48 hours and at two weeks.
6.3.1 Step 1. Gain permission of all involved to share details with Benestar for
telephone follow-ups. Promote Well-Checks as the normal SLSNZ process.
Step 2. Email Benestar and SLSNZ
Include the names and numbers of those involved and a brief description of the
incident. Identify which members are under 18 (to assist the counsellor).
- counsellingsupportnz@benestar.com
- member.wellbeing@surflifesaving.org.nz
Re: Request for post critical incident wellbeing checks
The following Surf Lifesaving members have confirmed they require telephone
wellbeing checks within 48 hours and at the two-week mark.
Incident details:
- Name and number
- Name and number
Step 3. Call Benestar on 0800 360 364.
- Introduce yourself and state there has been a SLS critical incident
- Tell them that you have emailed them the names of those directly involved
- Tell them that the names on the list will require critical incident wellbeing
checks within 48 hours and at the two-week mark.
- Tell them that this is part of the Xero Assistance Program (“ZAP”)
Peer supporters should continue follow up with members as they deem necessary.
If you require support setting up Well-Checks after an incident, email
member.wellbeing@lifesaving.org.nz
NSOP
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