Annual Report 2010 in PDF - BBA Aviation

Engine Repair and
Overhaul (ERO)
42 — Directors’ Report
Market-leading new technology
Fast response times and the ability to resolve customer problems quickly and efectively puts BBA
Aviation’s engine support teams ahead of the competition.
ERO’s state of the art F1RST SUPPORT SM command centre, based at Dallas Airmotive, utilises satellite-based
tracking to provide real time information on the locations of feld service personnel, mobile vehicles and
assets including rental engines, tooling and engine stands. F1RST SUPPORT SM integrates this resource data
with status data on feld service activities, workshop capacity and availability as well as weather, regional
events and fight tracking, enabling ERO managers to optimise scheduling and deliver an ultra-fast and
efcient response to customers’ Aircraft on Ground (AOG) needs.
The centre is stafed by highly skilled feld service technical personnel who can manage all aspects of a
customer’s request on contact. Ofsite service personnel are electronically connected to the centre
meaning the technical expertise of the whole ERO group can be utilised when required. With the new
system in place, ERO’s initial response time – from customer call to agreed action plan – is regularly a
fraction of that achieved previously.
Grapevine, Texas: a Dallas Airmotive specialist engine technician performs an on-stand inspection of a
Honeywell TFE731 turbofan engine.