USPTO Performance and Accountability Report - U.S. Patent and ...
USPTO Performance and Accountability Report - U.S. Patent and ...
USPTO Performance and Accountability Report - U.S. Patent and ...
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FIGURE 8 Cumulative Total PPH Filings<br />
mance Excellence Award for outst<strong>and</strong>ing efforts to<br />
improve business processes.<br />
OBJECTIVE 4: Measure <strong>and</strong> improve<br />
patent quality<br />
The <strong>USPTO</strong> continues to focus on delivering highquality<br />
patents to innovators. More than two years<br />
ago, the agency worked with our patent examiners’<br />
union to develop a new work credit system that gives<br />
examiners more time to review the merits of an application<br />
before making a decision. We have improved<br />
our hiring practices, recruiting experienced IP professionals<br />
as well as recent engineering graduates.<br />
Comprehensive training is provided for new as well<br />
as experienced examiners.<br />
We implemented new performance st<strong>and</strong>ards that<br />
place a greater emphasis on examiners interacting<br />
with patent applicants earlier in the process to clarify<br />
claims <strong>and</strong> enhance the quality of patent reviews.<br />
MANAGEMENT’S DISCUSSION AND ANALYSIS<br />
Collaboration with our PPAC - <strong>and</strong> the entire patent<br />
community - led to the development of a comprehensive<br />
set of metrics that we use to monitor patent<br />
quality from start to finish. These quality metrics are<br />
reported to our stakeholders on a monthly basis via<br />
the <strong>USPTO</strong> Data Visualization Center – <strong>Patent</strong>’s<br />
Dashboard (Figure 9), available at www.uspto.gov/<br />
about/stratplan/dashboards.jsp.<br />
To better measure the quality of services provided by<br />
the patent examining staff, the <strong>USPTO</strong> exp<strong>and</strong>ed its<br />
<strong>Patent</strong>s External Quality Survey. This survey gives applicants<br />
an opportunity to provide feedback on the<br />
patent process on a semi-annual basis. The survey<br />
provides a valuable complement to other quality<br />
initiatives, such as enhancing interview practice.<br />
The survey results (Figure 10), along with customer<br />
outreach efforts <strong>and</strong> other initiatives, enable the<br />
<strong>USPTO</strong> to improve service quality based upon the<br />
input collected through the survey process. In the<br />
Fall 2012 survey, 35 percent of customers felt that<br />
overall examination quality had slightly or significantly<br />
improved over the previous three months.<br />
These levels are consistent with those observed over<br />
www.uspto.gov<br />
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