final version of the self-study document - Keuka College's Middle ...

Table 5.5 Campus ASK Appointments 2008-2012
Campus ASK
Appointments
Fall 2008 1654
Spring 2009 1397
Fall 2009 1576
Spring 2010 1297
Fall 2010 1661
Spring 2011 1463
Fall 2011 1753
Spring 2012 1739
Total number of
appointments kept by
ASK professionals
Similarly, in response to ASAP students’ request for writing support, the ASAP Writing Support
Center was begun in July 2010 to provide writing assistance to both undergraduate and graduate
students. In its first year, the Center provided individual writing coaching to 479 students, in
July 2011 an additional writing specialist was hired, and in 2011-2012, the number of students
receiving individual writing coaching increased to 638 students. As part of their retention
outreach, both of these ASAP professional writing specialists regularly teach COM 320 Business
and Professional Writing, required as an entry course in the ASAP curricula for Social Work,
Organizational Management, and Criminal Justice, thereby connecting students early in their
program to ongoing writing support. Whenever possible, ASAP Writing Center staff members
meet new students in person and encourage them to take advantage of the Center's services. A
staff member typically attends and gives a brief presentation at ASAP's new student orientations
on the Keuka campus in the fall, spring, and summer; likewise, a staff member routinely travels
to and presents at orientations for Nursing cohorts, which do not typically attend the general
orientation sessions due to work schedules. For those occasions when a staff member is unable
to meet a new group of students in person, the Center, in conjunction with WODE, created
an eight-minute video that introduces the center's staff, services, and procedures. The Center
also created, and now encourages students to use, a departmental listserv,
ASAPWritingHelp@keuka.edu, so that students could be sure their papers reached a writing
counselor regardless of staffing changes; the Center maintains a Facebook page with the same
handle (ASAPWritingHelp). ASAP students are encouraged to use a dropbox service whereby
they may submit writing drafts for feedback. Turnaround time for this service is forty-eight
hours. In addition, Center staff is exploring the implementation of a student survey which it
would distribute by email and use to collect student opinions, reactions, and suggestions to
improve services to students.
Part of the College’s retention arsenal is the implementation of the Academic Warning Policy.
To increase the likelihood of successful course completion, early warning forms are employed in
Traditional, ASAP, Graduate and China/Vietnam programs. Faculty members complete a
warning form that alerts the student, his/her academic advisor, the ASK office, and if applicable,
their athletic coach, of any academic concern over the student’s performance in a course. In the
traditional program, any student receiving an academic warning for Writing and/or Math is sent
another letter during the last 5 weeks of the semester (before final papers and exams are due) to
remind the student to come in for academic assistance.
Page 19 of 39 Chapter 5: Admissions, Retention & Support