final version of the self-study document - Keuka College's Middle ...

Fall 2010 259 156 83 or 53% 40 or 48%
Spring 2011 333 200 91 or 45% 60 or 65%
Fall 2011 494 268 122 or 45% 74 or 60%
Spring 2012 388 233 97 or 42% 60 or 61%
Within the ASAP model, in addition to academic warnings, a system of tracking student
withdrawals serves to immediately notify academic and non-academic staff of student issues.
The advising and academic staff members use a variety of tools to communicate with each other
regarding students at risk. ASAP student advisors speak with each student wishing to withdraw
from a course or the College. This conversation allows for team members to assist the students
in making the best informed decision and help guide the students through the withdrawal
process. When possible, the student advisors encourage students to remain in the program and
offer alternative options or support services to help the student succeed. If withdrawal is
required, the student advisors work with students individually to re-enroll them in a course of
study when the time is right for them to return. The ASAP Director of Program Administration
and Student Services (DPASS) serves to collect data and coordinate efforts at ASAP for student
retention. The ASAP retention team, led by the DPASS, meets monthly and is comprised of
staff members, administration and faculty from ASAP.
Keuka China/Vietnam Program Student Services - Academic support services in these
International programs are provided at the partner universities. In addition to the faculty
instructor, each class has a “class teacher” who oversees the cohort, and a student “class
monitor” who monitors attendance, arranges for copies of Power Point slides or handouts, and
other administrative details. The on-site Program Coordinators work closely with students to
apprise them of their progress and to provide them resources as necessary. In the past, the partner
schools have provided tutors, teaching assistants, and interpreting services to support student
success. Keuka College faculty teaching in the Vietnam program regularly schedule additional
class sessions, study groups and office hours to provide support to students. In 2011-12, the
Keuka China and Keuka Vietnam Programs requested that all faculty issue academic warnings to
students during the course. The partner universities responded well, meeting with students to
plan ways to improve student success, through extra English study, tutors or study groups, and
meetings with instructors.
The effectiveness of these services is assessed through ongoing monitoring of academic concerns
and course requirements by the Keuka College Program Directors who are in regular
communication with the deans and staffs at partner universities. This assessment led to the
introduction of academic warnings, as noted above. An assessment of English language
proficiency of Keuka-China students at Wenzhou University indicated that students did not have
sufficient command of the English language and could not complete the course requirements,
which led Keuka to discontinue freshmen enrollment intake for the 2008-09 academic year.
Wenzhou University then implemented additional English instruction and the program was
resumed in 2009-10. However, English language proficiency remains problematic at Wenzhou,
and accordingly, no new Wenzhou students will be admitted to the Keuka China program
beginning in Fall 2012.
On Campus International Student Services – The ASK office provides academic support for
international students, but additional support comes from the Center for Global Education office.
Page 21 of 39 Chapter 5: Admissions, Retention & Support