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Letter to CMS - Medicaid Managed Care Policies - Agency for ...

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- Standard IV - Enrollee Services & Enrollee Rights<br />

- Standard V - Provider Credentialing and Recredentialing<br />

- Standard VI - Provider Services<br />

- Standard VII - Provider Contracting<br />

- Standard VIII - Quality Improvement Program<br />

- Standard IX - Medical Records<br />

- Standard X - Access and Availability<br />

- Standard XI - Grievances and Appeals<br />

- Standard XII - Administration and Management<br />

- Standard XIII - Community Outreach<br />

- Standard XIV - Covered Services<br />

- Standard XV - Immunizations, Pregnancy, Drugs & Transportation<br />

Policy and Procedures Template [10KB PDF]<br />

RAMP Manager In<strong>for</strong>mation Sheet [1.28MB PDF]<br />

Sample Member Handbook [46KB PDF]<br />

Sample X12 Transactions<br />

How <strong>to</strong> Become a Licensed HMO in Florida:<br />

Review Parts I and III of Chapter 641, Florida Statutes.<br />

Download application <strong>for</strong> a Health <strong>Care</strong> Provider Certificate from the <strong>Agency</strong> <strong>for</strong> Health<br />

<strong>Care</strong> Administration website.<br />

Schedule a teleconference or meeting with Division of Health Quality Assurance,<br />

Bureau of <strong>Managed</strong> Health <strong>Care</strong> at (850) 487-0640, staff <strong>to</strong> discuss licensure process.<br />

It is recommended that the organization schedule a teleconference or meeting with the Office<br />

of Insurance Regulation <strong>to</strong> discuss its process <strong>for</strong> the issuance of a Certificate of Authority.<br />

Download application <strong>for</strong> a Certificate of Authority from the Office of Insurance Regulation<br />

website<br />

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